Shift Leader

2 weeks ago

Queens, United States Smashburger Full time

**SMASHBURGER**

**Shift Leader
- **Bilingual Preferred**

Our first Smashburger restaurant opened in 2007 with one single notion in mind; **to serve a better burger** Better burgers takes better service, support and teamwork. That's why we treat our team members fairly in a diverse and safe environment. With an average of 10 restaurants opening each year, we invest in building internal opportunities for our teams’ learning and growth.” **We just build better**. Better Burgers. Better Teams. Better Experiences.

**Better Benefits: Build a better experience work & lifestyle**
- Tip share-earn up to $2/hr. extra in tips
- Get Paid $ to Refer your Friends*
- RGMs, RMs, & SLs are entitled to one (1) free meal each shift they work *
- Flexible schedules in a fun, family friendly, team environment
- Medical, Dental and Vision Options**:

- Paid time off - vacation and sick**:

- 401K match (21 and older)
- Employee Assistance Program
- Fast track for career opportunities and management experience
- Free uniform
- **Eligibility based off of time in position and average hours worked_
- _Referred Employees Must Be in Good Standing & Referee must be employed with Smashburger at time of payout. Bonus is paid in two distributions_

**Shift Leader Responsibilities**
- Reporting to the Restaurant General Manager, our Shift Leaders are the champions of better burgers In this role you will:

- Manage the performance of both FOH & BOH employees
- Promote a fun and positive work environment
- Manage the effectiveness of people focused processes and systems
- Provide initial and ongoing training to all employees within the unit utilizing SmashConnect, LMS, and 4 step method of training
- Reward and recognizes employee performance that exceeds company standards
- Manage with integrity the daily completion of operational check lists to include
- Line checks and uniform standards
- Opening/closing check lists
- Safe and deposit logs
- Manage the guest experience metrics (NPS and OSAT)
- Manage FSC operational standards daily
- Ensure all food safety standards are followed & in compliance with local health depts.
- Exemplify guest service on each shift of the day and communicates SIZZLE service standards to the employees
- Manage the successful onboarding and training for all new employees
- Follow COGS management procedures for food ordering and inventory
- Follow company cash policies to ensure mínimal losses through theft or shortages
- Manage daily labor

**Shift Leader Requirements**
- Previous Shift Leader Experience
- 90-day completion of train the trainer course
- Flexible to work nights, weekends, and holidays
- Follow Smashburger uniform standards
- Ability to follow all guidelines and procedures set forth by Smashburger, local, state, and federal employment regulations
- Must successfully complete Smashburger training program
- Possess strong communication skills, both written and verbal, to effectively communicate with restaurant management, front line employees and corporate support teams
- People management skills to effectively select, assess, coach/counsel, develop, motivate, and lead restaurant teams
- Excellent attention to detail
- Proven time management, consistency, and organizational skills
- Highly motivated, self-directed, and results driven
- Physical ability to stand for extended periods of time and to move and lift boxes of food/ supplies up to 50 lbs.
- Ability to work in high temperaturesINDMANAGE

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