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Service & Engagement Team Leader 8801 Queens Blvd Queens, New York
4 months ago
Pay is based on several factors which vary based on position. These include labor markets and in some instances may include education, work experience and certifications. In addition to your pay, Target cares about and invests in you as a team member, so that you can take care of yourself and your family. Target offers eligible team members and their dependents comprehensive health benefits and programs, which may include medical, vision, dental, life insurance and more, to help you and your family take care of your whole selves. Other benefits for eligible team members include 401(k), employee discount, short term disability, long term disability, paid sick leave, paid national holidays, and paid vacation. Find competitive benefits from financial and education to well-being and beyond at .
ALL ABOUT TARGET
As a Fortune 50 company with more than 400,000 team members worldwide, Target is an iconic brand and one of America’s leading retailers.
Working at Target means the opportunity to help all families discover the joy of everyday life. Caring for our communities is woven into who we are, and we invest in the places we collectively live, work and play. We prioritize relationships, fuel and develop talent by creating growth opportunities, and succeed as one Target team. At our core, our purpose is ingrained in who we are, what we value, and how we work. It’s how we care, grow, and win together.
You delight our guests in all areas of the store ensuring each guest has an enjoyable experience in our smallest format stores.
ALL ABOUT SMALL FORMATS
We enable a consistent experience for our guests by ensuring product is in stock, available and accurately priced and signed on the sales floor in our smallest format stores. Experts of operations, process and efficiency, this team is responsible for being proficient in all areas of the store to complete duties such as, but not limited to, cashiering, stocking, presentation and price accuracy. You’ll provide exceptional guest service, customizing each experience and anticipating guest needs.
At Target, we believe in our leaders having meaningful experiences that help them build and develop skills for a career. The role of a Small Format Team Leader can provide you with the skills and experience of:
Guest service fundamentals and experience building a guest first culture across the store Retail business fundamentals including: department sales trends, inventory management, guest shopping patterns, pricing and promotions strategies Planning department(s) daily/weekly workload to support business priorities and deliver sales goals Process improvements and workload efficiency Leading a team of hourly team members including: skills in interviewing, developing, coaching, evaluating and retaining talentAs a Small Format Team Leader, no two days are ever the same, but a typical day will most likely include the following responsibilities:
Understand sales goals, plan daily/weekly workload with guidance from leader, and execute the same to deliver on department and store sales goals and guest engagement, including: planning merchandising, pricing workload, transitions, revisions, sales plans and promotions Demonstrate a service culture that prioritizes the guest service experience. Model, train and coach team members’ expectations to deliver the service standard. Enable a consistent experience for our guests by ensuring product is in stock, available, accurately priced and signed on the sales floor Be an expert of operations, accuracy, process and efficiency With guidance from leader, execute inbound, outbound, replenishment, inventory accuracy, presentation, pricing and promotional signing processes for your assigned department(s) With guidance from leader, help create a scheduling plan based off of monthly and weekly business workload and guest traffic Work a schedule that aligns to guest and business needs (this includes early morning, evening, overnight shifts and weekends) With guidance from your leader, help lead team members in your department(s) in the backroom and sales floor areas, review all reporting to identify gaps and develop a plan to resolve in accordance to your leader’s direction. Enable efficient delivery to our guests by leading pick, pack and ship fulfillment work, as applicable for your location Enable team members to stay up-to-date on relevant trends and products Evaluate candidates for open positions and develop a guest-centric team Participate in team onboarding and learning With guidance from leader, close knowledge and skill gaps through training and experiences With guidance from leader, establish clear goals and expectations and hold team members accountable to expectations Demonstrate a commitment to diversity, equity, and inclusion through continuous development, modeling inclusive behaviors, and proactively managing bias Always demonstrate a culture of ethical conduct, safety and compliance; lead and hold the team accountable to work in the same way Lead and create a safety advocacy culture by understanding how safety impacts your role and that of your team, identifying and correcting hazards, and holding team accountable to working in a safe manner to benefit themselves and others. Lead and demonstrate a culture of executing all best practices as outlined with team onboarding and learning; help close skill gaps through development, coaching and team interactions As a key carrier, follow all safe and secure training and processes Address store needs (emergency, regulatory visits, etc.) Support guest services such as back-up cashier, order pick up (OPU) and Drive up (DU) and maintain a compliance culture while executing those duties, such as compliance with federal, state, and local adult beverage laws All other duties based on business needsWHAT WE ARE LOOKING FOR
We might be a great match if:
Working in a fun and energetic environment makes you excited…. We work efficiently and as a team to deliver for our guests Providing service to our guests that makes them say I LOVE TARGET excites you…. That’s why we love working at Target Leading teams who are stocking, setting and selling Target product sounds like your thing… That’s the core of what we do You aren’t looking for Monday thru Friday job where you are at a computer all day… We are busy all day (especially on the weekends), making it easy for the guest to feel welcomed, inspired and rewardedThe good news is that we have some amazing training that will help teach you everything you need to know to be a Small Format Team Leader. But, there are a few skills you should have from the get-go:
Must be at least 18 years of age or older High school diploma or equivalent Previous retail experience preferred, but not required Lead and hold others accountable Learn and adapt to current technology needs Work independently and as part of a team Manage workload and prioritize tasks independently Welcoming and helpful attitude Effective communication skills Capability to remain focused and composed in a fast-paced environment and accomplish multiple tasks within established timeframes Ability to communicate on multiple frequency devices and operate handheld scanners, and other technology equipment as directed.We are an awesome place to work and care about our teams, so we want to make sure we are clear on a few more basics that we expect:
Access all areas of the building to respond to guest or team member issues Interpret instructions, reports and information Accurately handle cash register operations as needed. Climb up and down ladders Scan, handle and move merchandise efficiently and safely, including frequently lifting or moving merchandise up to 15 pounds and occasionally lifting or moving merchandise and fixtures up to 44 pounds without additional assistance from others. Flexible work schedule (e.g., nights, weekends and holidays); reliable and prompt attendance necessary. Capable of working in and exposure to varying temperatures, humidity, and other elements while performing certain job duties including but not limited to Drive-Up, carryout, etc. Ability to remain mobile for the duration of a scheduled shift (shift length may vary).Americans with Disabilities Act (ADA)
