Receptionist

3 weeks ago

New York, United States Cancos Tile & Stone Full time

**Receptionist**:
**NYC Showroom**:
**OVERVIEW**
Starting wage is based on a number of factors including, but not limited to, the position being offered, location, education, training, and/or experience. Cancos tile & Stone, a division of Construction Resources offers additional competitive and non-financial benefits.

The Receptionist is a professional and friendly individual responsible for providing excellent customer service to visitors, clients, and employees while managing administrative tasks efficiently.

**JOB DESCRIPTION**
**Key Performance Indicators**:

- Front Desk Operations
- Customer Service
- Appointment Scheduling
- Administrative Support
- Inventory Management
- Safety and Security

**Responsibilities**:

- Greet visitors, clients, and employees as they arrive at the distribution center in a courteous and professional manner.
- Answer phone calls, take messages, and redirect calls to appropriate individuals or departments as needed.
- Manage the reception area, ensuring it is clean, organized, and always welcoming.
- Assist customers with inquiries regarding availability, pricing, and product information.
- Preform freight quotes upon the request of sales staff based upon info provided by sales team.
- Assist with ordering showroom swatch material needed for orders and requests.
- Maintaining and ordering office supplies as needed for the facility.
- Address customer concerns or complaints promptly and escalate issues to the appropriate department or manager when necessary.
- Coordinate appointment times with customers and sales team members to ensure availability and accommodate scheduling preferences.
- Assist with administrative tasks such as data entry, filing, photocopying, and scanning documents.
- Track and maintain accurate showroom foot traffic metrics per standard format.
- Update and maintain customer records, contact information, and other relevant data in the company's computer system.
- Ensure all customers leave with a positive experience and are thanked for their visit

**Basic Qualifications**:

- High School Diploma or GED required.
- Proven experience in the construction industry.
- Previous experience in receptionist or customer service role.
- Effective communication and interpersonal skills.
- Excellent organizational skills and attention to detail.
- Ability to multitask, prioritize tasks, and work efficiently in a fast-paced environment.
- Positive attitude, self-motivated, and dedicated to providing exceptional customer service.
- Basic computer skills using Microsoft Office Suite (Word, Excel, Outlook, etc....).

**Preferred Qualifications**:

- 4 to 6 years’ additional education or training in office administration or customer service.
- Previous distribution center experience in receptionist or customer service role.

**BENEFITS**
Medical
Dental
Vision
Employer Paid Basic Employee Life and AD&D Insurance
Employer Paid Long Term Disability
Flexible Spending Accounts
Voluntary Short-Term Disability
Voluntary Life and AD&D Insurance
Voluntary Accident Insurance
Voluntary Critical Illness Insurance

**_PAY RANGE_**
Position pays base wage of $25 to $27 per hour.

**WORK LOCATION**
Onsite - In order to fulfill responsibilities of the Receptionist position, this job is required to work in a specific Cancos tile & Stone manufacturing, production, or office environment.

Additional details will be provided during the interview process.

**EEO**
At Cancos tile & Stone, a division of Construction Resources, our people are the driving force behind everything we do. Cancos tile & Stone, a division of Construction Resources is an equal opportunity employer that aspires to be the best in the business by building an associate experience that celebrates growth, development, and purpose.

**PHYSICAL DEMANDS***
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

While performing the duties of this job, the employee is regularly required to speak, hear, and lift fifty pounds or more. The employee is frequently required to sit for extended periods of time, stand, walk, climb stairs, use hands to finger, handle or feel, and reach with hands and arms. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.

**POSTION TYPE/EXPECTED HOURS OF WORK***
This is a full-time position that requires working on Saturdays. A designated off day, during the week, will be assigned.

**OTHER DUTIES**
Please note: this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time, with or without notice.

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