Gallery Host

2 weeks ago

West Palm Beach, United States Hyatt Place West Palm Beach Full time

**Overview**:A Kolter Hospitality Gallery Host delivers service excellence to our guests creating a comfortable and welcoming environment. This position is responsible for processing check-ins and check outs, issuing room keys, and resolving guest issues with complying with all Kolter Hospitality and Hyatt Place standards, policies and procedures.

**Performance Expectations**:

- Assist guests with check in and check out processes.
- Coordinate all guest requests.
- Inform guests of hotel services, features and room amenities.
- Welcome the guest by name whenever possible.
- Prepare, set up, stock, take down, clean and provide quality beverages and food products, adhering to all recipe and presentation standards.
- Set up and break down meeting space.
- Prepare food for meetings/events.
- Follow the hotel’s rate structures, discounts and sell/upsell strategies.
- Performs cashiering tasks like bill/invoice settlement, posting charges, adjustments, etc.
- Know and carry out specified duties in response to fire alarm, guest medical emergency and security threats.
- Cancel room reservations according to policy.
- Report any items in need of repair.
- Follow all safety procedures while working.

**Behavioral Expectations**:

- Be effective and innovative in handling and solving problems in the workplace.
- Remain positive and helpful while working in a fast-paced environment.
- Committed to the success and growth of the company.
- Act honorably, even when no one is watching.
- Eagerness to grow and/or develop within the company
- Passionately provide personalized guest service

Equal Opportunity Employer

M/F/Veteran/Disability

Drug Free Workplace

Kolter Hospitality Participates in E-Verify

**General Requirements**:
Able to work most weekends and holidays.

Report to work on time and in proper uniform.

Experience: None. Customer service experience in Hospitality a plus.

Education: None

**Physical Requirements**:
Ability to stand/walk for up to 8 hours.

Occasional lifting, pushing and pulling

**Kolter Hospitality is proud to be an Equal Opportunity Employer.**:

- Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. This description is a summary of primary responsibilities and qualifications. The job description is not intended to include all duties or qualifications that may be required now or in the future. Kolter Hospitality is a drug-free workplace. Pre-employment drug test and background check required._

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