Jewel-osco Customer Service Desk Associate

2 weeks ago

Melrose Park, United States Jewel-Osco Full time

Provides prompt, efficient, and friendly customer service by exhibiting care, concern, and patience in all
- Customer interactions and treating customers as the most important people in the store.
- Smiles and greets customers in a friendly manner, whether the encounter takes place in the associate’s designated department or elsewhere in the store.
- Genuinely thanks each customer and invites them back.
- Assists customers by: (examples include)

escorting them to the products they’re looking for

securing products that are out of reach

loading or unloading heavy items

making note of and passing along customer suggestions or requests

performing other tasks in every way possible to enhance the shopping experience.
- Performs Cash Balancing procedures according to company policy and reports any problems to Front End/Service Manager.
- Conducts Cashier and Bagger compliance audits.
- Audits and loads self-scan registers with cash/change
- Participates in all Front End activities including but not limited to checking, bagging and service desk functions in order to maximize sales, earning, expense control, and customer satisfaction in the store.
- Ensures carryout service is provided when appropriate.
- Redeems promotional coupons, WIC checks, rain checks; receives cash, checks, EBT/EFT transactions and in-store charges; counts back change, issues receipts and Catalina coupons.
- Assists courtesy clerks as needed by placing merchandise in bags in a neat, organized fashion.
- Listens to customer questions and concerns and resolves problems as appropriate.
- Understands and follows local, state, and company policies on sales of tobacco, liquor, and lottery tickets.
- Ensures compliance with local, state, and federal guidelines regarding WIC and food stamps (Link/EBT).
- Required to know value, look-up numbers, department numbers, and features of items sold.
- Understands shelf tags, knows location of merchandise in the store and also in the back room, and if available, takes customers to an item.
- Perceives immediate surroundings for customer needs and problems for store safety and security.
- Communicates clearly and distinctly on the intercom or telephone system.
- Keeps register area and office clean and adheres to “5S” standards, ensures adequate supplies are ready and available, and helps maintain the store appearance.
- May give refunds or exchanges to customers for returned merchandise.
- Understands and practices proper sanitation procedures and ensures the work area is always clean.
- Maintains strict adherence to department and company guidelines related to personal hygiene and dress.
- Adheres to all company policies, procedures, Safety and Sanitation regulations, and individual store guidelines
- Must be 21 years of age to operate a register for liquor purchases.
- Must have the ability to solve practical problems and deal with multiple variables as they are presented.
- Must have the ability to do arithmetic calculations involving fractions, decimals, and percentages.
- Have the ability to understand and follow written, verbal, or demonstrated instructions, write identifying information and request supplies verbally or in writing.
- Visual requirements include vision from less than 20 inches to more than 20 feet with depth perception, and field of vision.
- Must be able to work shift varying in length and times, including nights, weekends and holidays.

Note: This job description is not intended to be all-inclusive. The employee may perform other related duties as negotiated to meet the ongoing needs of the organization.

**Job Types**: Full-time, Part-time

Expected hours: 20 - 40 per week

**Benefits**:

- 401(k)
- Employee discount
- Flexible schedule
- Paid time off

Shift:

- 8 hour shift
- Day shift
- Evening shift
- Night shift

Weekly day range:

- Every weekend
- Monday to Friday

Work Location: In person

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