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Operations Manager

4 months ago

Scottsdale, United States Toca Madera Scottsdale Full time

Toca Madera re-imagines traditional Mexican cuisine by taking a modern approach pairing locally-sourced ingredients with bold flavors. Our menu is designed to offer an array of options for every eater. Our signature farm-to-glass cocktails use only fresh, seasonal ingredients and our dynamic bar program offers a vast selection of the finest tequilas and mezcals, as well as a rotating selection of wines from across the globe. At Toca Madera, we've thoughtfully curated all the elements of the restaurant to elicit an unmatched sensory experience. From our visually stunning design and seductive music to our award-winning menu, let Toca Madera transport you to a world that’s both modern and timeless.Toca Madera re-imagines traditional Mexican cuisine by taking a modern approach pairing locally-sourced ingredients with bold flavors. Our menu is designed to offer an array of options for every eater. Our signature farm-to-glass cocktails use only fresh, seasonal ingredients and our dynamic bar program offers a vast selection of the finest tequilas and mezcals, as well as a rotating selection of wines from across the globe. At Toca Madera, we've thoughtfully curated all the elements of the restaurant to elicit an unmatched sensory experience. From our visually stunning design and seductive music to our award-winning menu, let Toca Madera transport you to a world that’s both modern and timeless.

The Operations Manager reports to the General Manager and is responsible for driving the company’s vision during the daily operations of the restaurant. The Operations Manager will ensure that employees are equipped to execute to our brand standards so that all guests have an engaging and dynamic experience. The Operations Manager will work with the General Manager and Executive Chef in setting the direction of the business in day to day operations as well as a plan to grow the business, drive sales and manage costs. In addition to supporting the team as a whole, the Operations Manager will have direct oversight for a designated group of employees and will be responsible for all hiring, training, scheduling, and performance.

**Duties & Functions**
- Assist with recruiting, hiring, training, development and retention of qualified employees for the Operations & Culinary teams
- Schedule, conduct and document employee performance reviews to standard operating procedures
- Identify, train and develop key employees for growth, advancement and promotion
- Become proficient in all job functions of both front and back of house employees
- Organize quarterly employee meetings
- Comprehend and adhere to all Health Code and sanitation guidelines as prescribed by federal, state and local laws
- Accomplishes company goals by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments
- Communicate repair and maintenance to GM and/or appropriate repair source
- Become proficient in the use of all restaurant technology equipment and software

Day to Day Venue Management
- Direct and supervise employees in a daily basis in a fair and dignified manner
- Assist AGM with training, coaching and development of management team in areas Including: The Madera Group culture, systems, policies and procedures, personal growth is always up to code with State & Federal regulations
- Identify, address and document individual employee performance problems according to standard operating procedures. Discipline and/or terminate as necessary according to The Madera Group procedures
- Authorize all comps and voids for all service personnel
- Complete all administrative duties as outlined and assigned by the GM
- Report and help resolve all maintenance issues in timely manner

Brand Standards
- Ensure all service standards are maintained with a hospitality focus, and that all guests are attended to and treated with utmost respect by all departments
- Ensure all food and beverage menu items are presented consistently, accurately, and with integrity
- Assist in developing new ideas for service standards, food & beverage menu items, and guest relations practices
- Conduct daily walk throughs of the venue to ensure the venue is always up to brand standards and in “Mint Condition”
- Ensure that all guest complaints are handled and responded to within appropriate timelines and in a manner consistent with brand values and standards

Marketing & Business Development
- Assist with driving planning and execution of the business development strategy
- Assist with the planning and execution of the digital marketing strategy
- Identify key dates, promotions, & yearly programming for the venue
- Develop & maintain business relationships with all neighboring business’
- Actively ensure all staff are propagating the business in appropriate fashion, IE: Social Media & other digital Channels
- Constantly oversee promo tables, hosted tables, VIP tables, influencer program, Noble 33 program. Ensure all