Golf Shop Attendant
4 weeks ago
The ancestors of the Sycuan Band of the Kumeyaay Nation existed many centuries ago as a community of people a Tribe living together, farming, hunting and fishing to survive.
Much has changed since that time. Today the Sycuan Tribe governs its Reservation, owns and operates a Casino and a Golf Resort, and owns a number of other business ventures in the San Diego Region.
One attribute that remains unchanged, however, is Sycuan's sense of community. Sycuan is more than just a business. Sycuan is a community of people working together toward a common goal. Whether you work in our state-of-the-art Casino, our beautiful Resort, or become a staff member in our Tribal Government division, you will be part of the Sycuan family.
**Job Purpose**:
Provides guest service in the Golf Shop and sells golf merchandise
**Job Duties and Responsibilities**:
(Note: Duties and responsibilities may be added, deleted, or changed at the sole discretion of Sycuan Management at any time)
- **Provides service excellence **by acknowledging and welcoming guests entering the golf shop, showing requested merchandise in display cases, entering guest purchase information into the ticketing system and/or point-of sale system, collecting and processing payment and returning applicable change following established procedures. - **70%**
- **Promotes guest relations** by coordinating guest check-in, collecting golf fees, answering the phone, providing requested assistance and information regarding tee time bookings, resort reservations, resort activities and services, and treating guests in a friendly and courteous manner. - **15%**
- **Provides accounting of transactions during shift** by entering cash transactions in to point of sale system, counting currency, logging guest discounts, vouchers, VIP points and credit cards on to cashier drop work sheet, balancing money drawer against generated cashier report following established procedures, and reporting discrepancies to the Golf Merchandising Manager and/or the Director of Golf Operations. - **10%**
- **Ensures golf shop merchandise is stocked **by completing and submitting supply requisitions, placing delivered items in cabinets, wiping and restocking shelves, counters, and rearranging merchandise in display cabinets, and cleaning cashier stations according to established procedures.** - 5%**
**Job Specifications**:
Education and Experience:
Essential:
- High School Diploma, High School Certificate of Completion, or G.E.D.
- 1 year guest service experience
Desirable:
- Cash handling experience
- Retail experience
- Golf shop experience
Skills and Knowledge:
Essential:
- Ability to interact effectively with guests and team members
- Ability to stand and walk for up to eight hours at a time
- Ability to count cash and make change in a fast-paced environment
- Ability to recognize counterfeit monies
- Ability to perform simple mathematical calculations
- Ability to complete forms and documents
- Ability to appear for work on time
- Ability to communicate effectively in the English language
- Ability to maintain professionalism and composure
- Ability to understand verbal directives and written instructions
- Ability to accept constructive criticism
- Ability to routinely lift and carry 25 pounds
- Ability to bend, stoop, push and pull
Desirable:
- Working knowledge of the game of golf
- Multi-lingual
**Supervisory/Managerial Accountability**:
Direct: None
Indirect: None
If you enjoy being part of a community dedicated to creating a memorable guest experience, we invite you to explore career opportunities with Sycuan and join our winning team
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