Case Specialist

3 weeks ago

Houston, United States Cox powered by Atrium Full time

Pay Range:

- $22 per hour (Paid Weekly)

Overview:
Cox Automotive is searching for a talented Case Specialist in Houston, TX This position facilitates the resolution of customer complaints after a sale and is responsible for the timely and successful arbitration of vehicles between buyer and seller in accordance with Auction policies.

**Cox Automotive** is a leading provider of automotive products and services, offering a wide range of solutions to dealers, manufacturers, and consumers. With a focus on innovation and customer service, Cox Automotive helps clients navigate the ever-changing automotive industry landscape. From digital marketing and software solutions to vehicle remarketing and logistics, Cox Automotive is dedicated to driving the future of the automotive industry.

This is a **12**-month W2 contract assignment** with the opportunity for contract extension or to transition to a permanent, full-time role based on performance and business needs.

**Responsibilities**:
Responsibilities of the Case Specialist:

- Assure that VIN number, paperwork, and other vehicle identification is prepared and verified
- Meet with customer and record complaint information
- Perform data entry responsibilities for the department. Enter the arbitration into the AS400
- Perform PSI calls and arbitration calls
- Advise customer of Auction complaint policy and notify manager and/or Arbitrator
- Organize complaints by a numbering system and write detailed complaint summary so that customer service personnel and mechanics understand the issue
- Track sale day staffing
- Coordinate internal and external lot communications
- Comply with National Auto Auction Association (NAAA) guidelines
- Visibly demonstrate safety commitment by following all safety and health procedures and modeling the behaviors related to such. Actively participate in support of all safety activities aligned with Safety Excellence
- Perform other duties as assigned by management
- May be required to work overtime (more than 40 hours per week) as business needs dictate

Minimum Qualifications:
Qualifications of the Case Specialist:

- Minimum of High School Diploma or GED equivalent required
- Basic computer skills required
- Good written and verbal communication skills
- Valid Driver’s License and safe driving record

Preferred Qualifications:
Preferred Qualifications of the Case Specialist:

- A minimum of 1+ years of experience in administrative processes and complaint resolution
- Effective report writing and composition skills preferred

**Benefits**:

- Comprehensive Benefits Package available based on eligibility
- Medical, Dental, Vision
- Short-Term Disability (STD)
- Long-Term Disability (LTD)
- Supplemental and Voluntary Life Insurance
- 401(K)
- Commuter Benefit Program

Requisition Disclaimer:

- This job posting is for a temporary role as an employee of Atrium on assignment at Cox. The individual selected for this role will be offered the role as an employee of Atrium; compensation, medical benefits, fringe benefits and other terms and conditions of employment shall be presented by Atrium upon offer. The pay rate range provided is a reasonable estimate of the anticipated compensation range for this job at the time of posting. The actual pay rate will be based on a number of factors, including skills, competencies, experience, location and/or being pursued and other job-related factors permitted by law. In addition, this role will be eligible for overtime pay, in accordance with federal and state requirements_-
**_
NO C2C OR THIRD-PARTY VENDORS_**

Posting: #zip

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