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Case Specialist

4 months ago

Houston, United States Motion Recruitment Full time
Come join our team. Our client is looking for a Case Specialist for a 12-month contract in Houston, TX 77061.

Our client is a global, values-driven corporation that leads the communications, automotive, and media industries. Apply today to be on a team that disrupts industries and builds a better future for the next generation.

Contract Duration: 12Months What You Will Be Doing Daily Responsibilities
  • Assure that VIN number, paperwork, and other vehicle identification are prepared and verified.
  • Meet with customers and record complaint information.
  • Perform data entry responsibilities for the department. Enter the arbitration into the AS400.
  • Perform PSI calls and arbitration calls.
  • Advise customer of Auction complaint policy and notify manager and/or Arbitrator.
  • Organize complaints by a numbering system and write detailed complaint summaries so that customer service personnel and mechanics understand the issue.
  • Track sale day staffing.
  • Coordinate internal and external lot communications.
  • Investigate issues to determine if the item is subject to arbitration.
  • Comply with National Auto Auction Association (NAAA) guidelines.
  • Visibly demonstrate safety commitment by following all safety and health procedures and modeling the behaviors related to such. Actively participate in support of all safety activities aligned with Safety Excellence.
  • Perform other duties as assigned by management.
  • May be required to work overtime (more than 40 hours per week) as business needs dictate.
    Applicants must be currently authorized to work in the US on a full-time basis now and in the future.