Internal Communications Manager

3 weeks ago

Bethesda, United States NORC at the University of Chicago Full time

**JOB SUMMARY**:
Additional Application Instructions: Please include a cover letter and a sample of previous work (redacted is fine). In your letter, please be sure to address and provide examples of your proactivity, attention to detail, strategic thinking, and relationship-building skills.

**DEPARTMENT**:Strategic Communications and External Affairs**

Strategic Communications and External Affairs supports the entire NORC organization with expertise in corporate communications and creative services, external affairs, internal communications, and select project-level communications.

Inside the Strategic Communications department, the internal communications team strengthens NORC by informing, empowering, and engaging NORC colleagues through communications that invite interaction and encourage human connection. The core values of the internal communications team (responsiveness, cooperation, clarity, creativity, humanity) reflect our team culture: we’re human beings who are really good at our jobs and fun to be around.

**RESPONSIBILITIES**:

- Manage daily internal communications workflows, including producing and drafting original content and campaigns, as well as supervising and coordinating team contributions.
- Oversee project management and team systems for internal communications, becoming the go-to person for analytics and reporting.
- Partner with the Associate Director to develop and refine the overall strategy for internal communications, channels, audience development, and stakeholder relationships.
- Draft internal communications at an emerging expert level, demonstrating strong writing and editing skills, as well as the ability to collaborate effectively with senior researchers, directors, and other stakeholders.
- Produce weekly staff newsletter and bi-weekly senior manager newsletter, ensuring quality and completeness.
- Manage and mentor the communications assistant (whose work includes digital signage, internal events, media hits entries, and answering the general communications team inbox), driving improvements, accountability, and troubleshooting issues as needed.

**REQUIRED SKILLS**:

- Bachelor's degree and 8+ years of experience in communications, with a proven track record of success.
- Exceptional writing and editing skills, with the ability to craft clear, concise, and engaging content for various internal audiences and channels.
- Strong project management skills and a keen eye for detail, ensuring that all tasks and projects are completed accurately and on time.
- Proactive problem-solving approach, with the ability to anticipate and address potential issues before they arise.
- Self-motivated and able to work independently, while also collaborating effectively with cross-functional teams and stakeholders at all levels of the organization.
- Experience with intranet platforms, content management systems, and other communication tools, and a track record of quickly learning and adapting to new technologies.
- Strong analytical skills, with the ability to gather and interpret data to measure the effectiveness of communication initiatives.
- Unwavering reliability and commitment to driving results in a dynamic and evolving organization.

**SALARY AND BENEFITS**:
The pay range for this position is $96,000- $144,000.

This position is classified as regular. Regular staff are eligible for NORC’s comprehensive benefits program. Benefits include, but are not limited to:

- Generously subsidized health insurance, effective on the first day of employment
- Dental and vision insurance
- A defined contribution retirement program, along with a separate voluntary 403(b) retirement program
- Group life insurance, long-term and short-term disability insurance
- Benefits that promote work/life balance, including generous paid time off, holidays; paid parental leave, bereavement leave, tuition assistance, and an Employee Assistance Program (EAP).
- NORC’s Approach to Equity and Transparency_
- Pay and benefits transparency helps to reduce wage gaps. As part of our commitment to pay equity and salary transparency, NORC includes a salary range for each job opening along with information about eligible benefit offerings. At NORC, we take a comprehensive approach to setting salary ranges and reviewing raises and promotions, which is overseen by a formal Salary Review Committee (SRC)._

**WHAT WE DO**:
NORC at the University of Chicago is an objective, non-partisan research institution that delivers reliable data and rigorous analysis to guide critical programmatic, business, and policy decisions. Since 1941, our teams have conducted groundbreaking studies, created and applied innovative methods and tools, and advanced principles of scientific integrity and collaboration. Today, government, corporate, and nonprofit clients around the world partner with us to transform increasingly complex information into useful knowledge.

**WHO WE ARE**:
**EEO STATEMENT**:

- NORC is an affirmative action, e

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