Spa Guest Services Agent

2 weeks ago

Duck Key, United States Hawks Cay Resort Full time

About Us: At Pyramid Global Hospitality, people come first. As a company that values its employees, Pyramid Global Hospitality is dedicated to creating a supportive and inclusive work environment that fosters diversity, growth, development, and wellbeing. Our commitment to a People First culture is reflected in our approach to employee development, employee benefits and our dedication to building meaningful relationships. Pyramid Global Hospitality offers a range of employment benefits, including comprehensive health insurance, retirement plans, and paid time off, as well as unique perks such as on-site wellness programs, local discounts, and employee rates on hotel stays. In addition, Pyramid Global Hospitality is committed to providing ongoing training and development opportunities to help our people build the skills and knowledge they need to advance their careers. Whether you are just starting out in the hospitality industry or are a seasoned professional, Pyramid Global Hospitality offers a supportive and collaborative work environment that encourages growth and fosters success, in over 230 properties worldwide. Join their team and experience the benefits of working for a company that values its employees and is committed to creating exceptional guest experiences. Check out this video for more information on our great company Location Description: Hawks Cay Resort, an iconic destination resort in the Florida Keys, reopened in August 2018 following a $50 million renovation. A recipient of the prestigious AAA Four Diamond Award and a member of the Preferred Hotel Group Lifestyle Collection, this 60-acre, tropical destination boasts 177 guestrooms and 250 two
- and three-bedroom villas, a full-service marina, six restaurants, saltwater lagoon, five swimming pools, kid and teen clubs and spa. Overview:
OVERVIEW:
The Guest Services Agent is responsible for the Spa front of house operations.

JOB SUMMARY:

- Primary Responsibilities include, but are not limited to, providing a warm introduction to the guests spa experience, reserving/confirming spa appointments for guests, assisting as the point of contact for groups and bridal parties, actively participating in ongoing training, maintaining cleanliness standards in all areas of spa and Fitness facility.
- Must be a “problem solver,” capable of quickly and efficiently resolving staff complaints regarding product or service, rates, and personnel performance standards.
- Must be knowledgeable regarding the source and location of all supplies and inventory, and for maintaining adequate levels of supplies to conform to revenue opportunities while maintaining operating and budgetary integrity.
- Be diligent in maintaining condition, cleanliness, and maintenance of spa facility, treatment rooms, grounds and back of house areas.
- Supervise, and coordinate the scheduling of work staff required for Treatment Rooms.
- Be totally knowledgeable in the resort’s Spa’s and other Emergency procedures, to include the review of action to be taken, including evacuation plans, in case of Fire, Bomb Threat, or Natural Disaster, and action to be taken in regard to other incidents, such as assault, robbery, burglary, or medical emergency and to ensure that all subordinate staff are fully trained and capable of responding according to resort policies and procedures.
- Take the necessary precautions to safe-guard at all times the resort’s funds, records, and equipment entrusted to the departments in his/her area of responsibility.
- Work hours/days vary as dictated by business needs, and may include weekends and holidays.
- Must be able to perform all other duties as assigned by the Spa Director.
- Maintain established guidelines in the absence of Spa Supervisors.

Qualifications:
QUALIFICATIONS:
Applicants should have two to three years of experience in a customer service. Additional requirements include excellent oral and written communication skills and excellent organizational skills. The ability to graciously deal with the general public (resort guests, staff, and visitors) in a warm, friendly and courteously is essential. Reliable transportation is mandatory.

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