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On-site Resident Manager
3 months ago
**Resident Manager**
Are you a responsible, customer-oriented individual seeking a unique opportunity to live on-site and make a difference in a residential community? We have an exciting position available for a Part-Time Resident Manager at our San Francisco property. As a Resident Manager, you will act as the primary point of contact for residents, ensuring their safety, satisfaction, and comfort. This role requires living on-site in a studio unit provided by the owner and entails providing exceptional customer service while also fulfilling the responsibilities of a Compliance Coordinator and a Maintenance Coordinator. Additionally, the Resident Manager will be on-call for emergencies and accessible via phone at all times.
**Responsibilities**:
- Serve as the primary tenant liaison between residents and the property management office, fostering positive tenant relationships.
- Maintain the safety, security, cleanliness, and overall appeal of the property, ensuring it is an attractive place to live.
- Conduct daily building inspections and address cleanliness as needed.
- Receive and address maintenance requests from residents, coordinating with vendors to ensure prompt and efficient resolution.
- Track maintenance requests, dispatch vendors, and follow up to ensure completion of repairs.
- Coordinate access between vendors and residents, scheduling appointments and minimizing disruptions.
- Track annual certifications and ensure compliance with regulatory requirements.
- Receive and process work orders, utilizing property management software and ticketing systems.
- Ensure property sidewalk and entryway are free of encampments.
- Power wash the sidewalk as needed.
- Provide exceptional customer service, promptly addressing inquiries and concerns from residents.
- Monitor and address lease violations or non-compliance issues, collaborating with the Compliance Manager and Property Manager as needed.
- Be available on-call for emergencies and accessible via phone at all times.
- Maintain organized records of resident communication, work orders, and vendor interactions.
Qualifications:
- Ability to live on-site at the property in a unit provided by the owner.
- Excellent customer service skills with a friendly and approachable demeanor.
- Strong organizational skills and ability to manage multiple tasks effectively.
- Proficiency in property management software, ticketing systems, and other relevant tools.
- Strong attention to detail and accuracy in record-keeping.
- Familiarity with maintenance tasks and the ability to diagnose repair requests is desirable.
- Excellent communication and interpersonal skills, both written and verbal.
- Ability to handle emergency situations calmly and efficiently.
- Availability to be on-call for emergencies and accessible via phone at all times.
- Prior experience in a customer service or property management role is advantageous.
- Familiarity with compliance regulations and processes is a plus.
**Compensation (only 1 applies)**
Full Rent Credit - Full rent credit on units provided by the building. This accounts for approximately 48 hours of work per month in San Francisco.
**Performance Metrics**:
- Turnover Timeline - 7 Days from move-out (standard) 10-days from move-out (heavy)
- Non-urgent maintenance requests completed within 3 business days
- Emergencies addressed within 24 hours
- Code Compliance 100% certification
**Job Type**: Part-time
Pay: $2,500.00 per month
Expected hours: 6 per week
**Benefits**:
- Flexible schedule
Experience level:
- 1 year
Schedule:
- Evenings as needed
- On call
- Weekends as needed
Work Location: In person
