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Front Desk Sales Associate at Wellness Center
4 months ago
Find out why we've won the Homebase **Top Local Workplace Award (2024)** and the BestSelf Magazine **Best of Massage Therapy Award (2023)**, along with being the **Highest Rated Massage Center in the Area** (4.9 on Google, 5.0 on Yelp, and 4.8 on Listen360).
We focus on creating an awesome place for employees to work and clients to come experience our excellence in customer service and results-oriented massage therapy services.
**We are currently ONLY looking for those that are available 3-5 days from Monday through Friday 8-5pm.**
**LaVida Massage of Sugar Hill** is a Beautiful Massage Center and Day Spa serving clients from Buford, Cumming, Duluth, Suwanee, Flowery Branch, Johns Creek, and Lawrenceville.
We're hiring experienced sales associates to join our amazing, supportive, and quickly growing team for part time work.
**This is a MEMBERSHIP SALES POSITION**
**Mission**: Create a human-centered, connection-focused, purpose-driven wellness center that makes a positive difference in people's lives in a meaningful and tangible way, every day.
**SCHEDULE**:
**NOTE: We are currently ONLY looking for those that can work M-F 8-5pm.**
We have a part-time position available that would be responsible for the center during peak times, including some weekdays and weekend days.
**RESPONSIBILITIES**:
**Sales**
- Meet goals for membership sales
- Effectively promote and sell retail products
- Drive seasonal promotions
**Guest Scheduling**
- Have a friendly, welcoming phone presence
- Be extremely detail-oriented to efficiently book appointments
- Be able to prioritize and multi-task to manage high-volume calls
- Maintain thorough and accurate client notes
**Guest Relations**
- Have a genuine interest in getting to know clients
- Be able to converse with and connect to clients of different ages and backgrounds
- Ensure clients are cared for, from the minute they walk through the door to the time that they leave the center
**Teamwork**
- We help each other help our guests, and it is a core part of our approach to provide a seamless experience. Thus, ability to work effectively and positively with massage therapist and esthetician teams is crucial
**Center Operations & Cleanliness**
- It is really important that we maintain an organized and clean environment for our guests and our team. The front desk is responsible for hourly walk-through of the center to ensure that the lobby, restrooms, laundry room and break-room are clean and organized.
- Daily cleaning including vacuuming, dusting, and mopping and cleaning of restrooms
**Qualifications**
- Excellent customer service skills with a proven track record in retail sales
- Proficiency in POS systems, cash register operation, and stocking procedures
- Experience with appointment scheduling (such from medical offices, spas, etc)
- Strong organizational skills and time management abilities to prioritize tasks effectively
- Experience in conducting product demos and upselling techniques
- Exceptional phone etiquette and communication skills
- Ability to work efficiently in a fast-paced retail environment
- Prior experience in high dollar sales and merchandising is advantageous
- Fluency in English and Spanish, with multilingual capabilities being a plus
**THE IDEAL SALES ASSOCIATE**
To be happy and successful in this position, you would:
- Believe in the mental and physical benefits of massage therapy
- Get a real sense of satisfaction out of helping people
- Be very comfortable selling enthusiastically and lovingly
- Be motivated by the opportunity to earn more through sales commissions
- Love meeting and getting to know people
- Like working in a team environment and creating camaraderie
- Be very detail-oriented
- Able to flow as needed between different tasks and duties throughout the shift
- Be very comfortable working on computers and phones
**Pay and Benefits for the Sales Associate**
- **FREE monthly massages**:
- **Hourly **Compensation plus Sales **Commission **and Performance **Bonuses**:
- **401k with matching**:
- Low cost **Dental, Vision, and Supplemental Health** Insurance
- Low cost **Accident and Short Term Disability** Insurance
- Low cost **Life Insurance**:
- **Paid Vacation**:
- **Product Discounts**
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- Letter from the owner:
Dear awesome human being
Hi I’m Umang, 4x entrepreneur, life coach, artist, licensed massage therapist (LMT), and owner of LaVida Massage Sugar Hill.
I’m focused on creating a **culture of harmony, support, authenticity, growth, generosity, and fun**. My team and I are proud of what we have created together, and celebrate the fruits of our labors. We acknowledge each person’s unique contributions and provide mentorship and support so we can all grow in a meaningful, aligned, and beautiful way - in massage and in life.
Eight years ago, I quit a 6-figure job that felt soulless and didn’t have meaning to me, and began doing massage and coaching as a