Retaliation Complaint Officer and External Agency
3 weeks ago
This role serves as the UCSF’s Retaliation Complaint Officer (RCO). In this capacity, the incumbent receives and performs assessments of whistleblower retaliation complaints; analyzes the complaints for applicability of the University of California Whistleblower Protection Policy (WPP); prepares related communications for review and consideration by the Locally Designated Official; and coordinates the investigation of complaints filed under the WPP.
- The incumbent will also serve as the External Agency Response Specialist. In this capacity, the incumbent receives, coordinates, and prepares responses to inquiries by external agencies on behalf of the University. The incumbent coordinates mediation requests, prepares position statements, and responses to requests for information. The incumbent communicates agency response status with UCSF Legal, Risk, and the Office for the Prevention of Harassment and Discrimination.
- The incumbent will also perform other duties as needed.
For roles covered by a bargaining unit agreement, there will be specific rules about where a new hire would be placed on the range.
**Department Description**
- The Office of Ethics and Compliance (OEC) collaborates with the UCSF community and senior leadership to provide oversight and guidance to compliance functions across the enterprise. Our mission is to foster a culture of compliance, which leads to Complaint and ethical behavior across all university functions and activities. The OEC organization includes the following units: Investigations Unit; Conflict of Interest in Research; Export Control; Regulatory Support; and Research Integrity.
**Required Qualifications**
- BA/BS Degree with a major in a related field (e.g. human resources, public administrator, psychology, legal studies) and 5+ years of relevant experience or an equivalent combination of experience and training
- Minimum 3 years experience working in the ethics and compliance profession
- Advanced knowledge of ethics and compliance profession, theories and systems of internal control, and professional compliance and investigations standards
- Strong project management skills including planning, overseeing progress to ensure timely completion, and communicating progress with stakeholders
- Broad knowledge of University ethics and compliance policies, procedures and programs, applicable state and federal employment laws
- Experience issue spotting, analyzing information, identifying issues or concerns in fact patterns
- Ability to define problems, collect data, ascertain facts, and draw valid conclusions based on evidence;
- Ability to extract, verify, compile and develop recommendations related to ethics and compliance programs, issues, policies and procedures
- Excellent analytical, legal writing, and/or technical writing skills resulting in soundly reasoned, accurate, useful reports and/or summaries
- Ability to present complex information in a clear and concise manner both in writing and verbally for presentation to or review by leadership
- Ability to interview and elicit cooperation and confidence of interviewees to obtain relevant information, interpret responses, and determine relevant facts
- Excellent interpersonal (i.e. verbal and written communications) and problem-solving skills and ability to work collaboratively with diverse groups, including all levels of University personnel, including management and faculty, and to facilitate agreement on issues and corrective actions
- Demonstrated experience in critical decision making and reasoning ability
- Demonstrated ability to handle extremely difficult, sensitive and/or volatile situations/individuals effectively
- Computer Skills: Proficient in MS Office Suite
**Preferred Qualifications**
- Knowledge/Experience operating or being an administrator of an information database
- Demonstrated experience with complaint triage, coordination, and assessment
- Familiarity with external agency complaint process
- Professional certification(s) applicable to job responsibilities preferred
**About UCSF**
- The University of California, San Francisco (UCSF) is a leading university dedicated to promoting health worldwide through advanced biomedical research, graduate-level education in the life sciences and health professions, and excellence in patient care. It is the only campus in the 10-campus UC system dedicated exclusively to the health sciences. We bring together the world’s leading experts in nearly every area of health. We are home to five Nobel laureates who have advanced the understanding of cancer, neurodegenerative diseases, aging and stem cells.
**Pride Values**
- In addition to our PRIDE values, UCSF is committed to equity - both in how we deliver care as well as our workforce. We are committed to building a broadly diverse community, nurturing a culture that is welcoming and supportive, and engaging diverse ideas for the provision of culturally competent education, discovery, and patient care. Additio
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