Customer Service Representative/insurance

3 weeks ago


Saint Augustine, United States Leigh Insurance Agency Full time

**Customer Service Representative - Insurance**

**Responsibilities**
- Process customer payments & policy change requests.
- Handle incoming calls from customers.
- Greet all customers entering the office, in a friendly and helpful manner.
- Provide exceptional customer service.
- Foster strong relationships with our customers to maintain a high level of customer retention and product loyalty.
- Provides on-going support to insurance customer as needed.
- Maintain Cancel Report and contact customer as needed.
- Maintain Renewal Report and contact customer as needed.
- ReQuote Customer Policies for Monthly Renewals.
- Scanning
- Other Administrative Duties
- Assist Agents and Business Manager

**Requirements**:

- Possess an upbeat, positive and enthusiastic attitude.
- Create relationships from a cold start.
- Must have ability to multi-task.
- Professional phone etiquette.
- Excellent verbal and written communications skills.
- Driven and goal-oriented individual.
- Ability to tactfully handle stressful and difficult situations.
- Possess or obtain a Florida 4-40 Customer Service License
- Must be able to pass a background check

**Benefits**
- Competitive Pay
- Paid Time Off (PTO)
- Paid Holiday
- Hands On Training

Pay: $28,000.00 - $50,000.00 per year

**Benefits**:

- Paid time off

Experience level:

- 1 year

Shift:

- 8 hour shift

Weekly day range:

- Monday to Friday

Work setting:

- In-person
- Office

Work Location: In person



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