Customer Service Consultant

3 weeks ago

Richmond, United States CVS Health Full time

Bring your heart to CVS Health. Every one of us at CVS Health shares a single, clear purpose: Bringing our heart to every moment of your health. This purpose guides our commitment to deliver enhanced human-centric health care for a rapidly changing world. Anchored in our brand — with heart at its center — our purpose sends a personal message that how we deliver our services is just as important as what we deliver.

Our Heart At Work Behaviors support this purpose. We want everyone who works at CVS Health to feel empowered by the role they play in transforming our culture and accelerating our ability to innovate and deliver solutions to make health care more personal, convenient and affordable.

**Position Summary**

ActiveHealth is dedicated to helping our members set goals and make choices which enable them to lead healthier lives. We provide education to make informed decisions and support to reach those goals. Customer Service is the first point of contact, and we need energetic, compassionate people who are dedicated to helping our members understand all the resources available to them. Primary functions performed are:

- Educating members on their company sponsored incentives and reviewing progress towards meeting their incentives.
- Assisting members with reporting their incentive activities and redeeming rewards for gift cards.
- Answering member’s questions about health notices they receive
- Assisting Medicaid members with Health Risk Assessments
- Educating identified members about programs available to them to promote wellness
- Scheduling appts with our nurses and coaches or scheduling them in a group coaching event
- Assisting members with portal questions (password resets, registering, navigation, filling out health assessments) and promoting the mobile app
- Providing a positive member experience reflective of the CVS values.
- Documenting outcomes for correspondence sent to both members and providers

We are a call center and connect with the members through inbound and outbound phone calls (add chat when applicable

The training is approximately six weeks from 9:00 am to 5:30 pm ET.

Post-training schedule can be discussed during the interview.

**Required Qualifications**
- A personal High Speed Broadband internet connection required (100/25 mbps). Proof will be required prior to any confirmation of an offer and start date. To support telephony software, it must be Broadband and meet the minimum required mbps. You must be able to work with a direct connection using an ethernet cord. Wi-Fi is not permitted. Internet is non-reimbursable by the company unless state law mandates it.
- 2 yrs. experience in a customer service call center environment where you supported inbound and outbound queues. Experience promoting programs or telephonic sales is preferred but not required. Averaged 85-100 contacts per day
- Keyboarding skills and able to type 45 WPM with 95% accuracy. You can provide an online test
- Microsoft 360 (Outlook, Teams, One Drive)
- Workforce management preferred but not required
- Avaya One X or comparable telephonic software knowledge
- Additional internal applicant requirements (status will be checked prior to an offer being made)
- Scorecard rating of a 3 or higher
- Acceptable attendance
- No written warning or disciplinary action on file

**Preferred Qualifications**
- Worked in a setting where there were contractual customer expectations, performance guarantees
- Excellent communication skills both verbal and written
- Experience supporting complex and nuanced work.
- Experience working with Retiree, Medicare, and Medicaid population
- Ability to discern key points to assist with problem resolution
- Demonstrate ability to handle multiple assignments competently, accurately, and efficiently.
- Ability to follow direction, multi-task and adapt to change
- Foundational knowledge of computers (e.g., navigation, working in multiple windows, basic functions such as copy/paste, basic trouble-shooting skills)
- Ability to learn in an on-line/telework environment

**Education**
High School Diploma or GED

**Pay Range**

The typical pay range for this role is:
$18.50 - $37.02

This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above.

In addition to your compensation, enjoy the rewards of an organization that puts our heart into caring for our colleagues and our communities. The Company offers a full range of medical, dental, and vision benefits. Eligible employees may enroll in the Company’s 401(k) retirement savings plan, and an Employee Stock Purchase Plan is also available for eligible employees. The Company pr

  • Customer Service Consultant

    1 week ago

    Richmond, United States Caliber Collision Repair Services Full time

    Caliber Collision has an immediate job opening for a Customer Service Consultant to perform all-purpose duties, which may include, but not limited to properly greeting customers in person or on the phone, determine their needs, and immediately respon Customer Service, Consultant, Service, Retail, Automotive, Customer

  • Customer Service Retail Sales Associate

    2 weeks ago

    Richmond, United States Saros Inc Full time

    Job DescriptionJob DescriptionSaros, INC is experiencing growth in our products and services which has created an opening for an entry-level Customer Service Retail Sales Associate with experience in communication, customer service, or hospitality. Some of the essential functions of this position include:Consult with clients and determine the best...

  • Sales Consultant

    1 week ago

    Richmond, United States Window World of Richmond Full time

    Job DescriptionJob DescriptionBenefits/PerksSales/product training.Uncapped sales commission.Flexible hours.Ongoing sales development.Family culture.Company OverviewWindow World is the largest exterior remodeler in the United States and we are looking for highly motivated and experienced sales professionals to offer in-home consultations on a wide array of...

  • Functional Consultant

    12 hours ago

    Richmond, United States Tata Consultancy Service Limited Full time

    Job Title SAP SAP Plant MaintenanceMust Have Technical/Functional Skills Require deep knowledge of utility business processes; excellent communication skills, minimum 10 years of experience in SAP Plant Maintenance, Asset Management and integration with other EAM applications required with proven track record of successful SAP ERP/EAM implementations.SAP...

  • Customer Service Positions

    1 week ago

    Richmond, United States A&H Management Full time

    Job DescriptionJob DescriptionWe are seeking a candidate with a background in Sales and Customer Service to join our team in our company! We are looking to add 4-5 new Customer Service Associates to our team. You will be responsible for helping customers by providing product and service information and resolving technical issues hands-on.Customer Service...

  • Customer Service/Keyholder

    1 week ago

    Richmond, United States CubeSmart Self Storage Full time

    Self Storage, you will be required to manage and maintain your property. This includes skills in both customer service and property maintenance. The Assistant Property Manager is responsible for. Customer Service: Developing customer relationships b Customer Service, Keyholder, Customer, Retail, Storage, Property

  • Customer Service Advocate

    1 week ago

    Richmond, United States Blue Ridge Bank Full time

    Job Type Full-time Description Position Purpose: This position is responsible for demonstrating a passion for excellence while assisting new and existing customers with their immediate, short-term and long-term financial needs through the handling of transaction, new account openings, and appropriate partner referrals and complying with regulations,...

  • Customer Service Associate

    Found in: Lensa US P 2 C2 - 2 weeks ago

    Richmond, United States Home Decor Outlets Full time

    **Customer Service Associate / Cashier (Richmond, VA)** Customer Service/Cashier Home Dcor Outlets one of the fastest growing home furnishing companies in the country is currently seeking an exceptional Customer Service Associate/Cashier to join our team. The starting rate of pay is $8.00 per hour. Our immediate opening is for the associate who can comply...

  • Parts Consultant

    1 week ago

    New Richmond, United States Johnson Motor Sales Inc Full time

    Job DescriptionJob DescriptionDescription:Automotive Parts ConsultantJohnson Motors is looking for a driven motivated individual to join our revenue driving sales force. This position is in the parts department in our service area. If you are a hard-working individual that wants to be rewarded for the hard work that you do, this opportunity is for you! Parts...

  • Business Process Consultant

    1 week ago

    Richmond, United States Novel Applications of Vital Information Full time

    Residency Status: ALL Candidates Must Be A U.S. Citizen Clearance: Must have Active/Current Secret clearance and be able to obtain a TS/SCI clearance Time Type: Full-Time, Daytime Schedule - Remote Relocation Fees: No Travel : No Company Overview: NAOVI is a premier technology services company that provides solutions in the areas of Cyber Security,...

  • Technical Consultant

    Found in: beBee S US - 2 weeks ago

    Richmond, United States Abbott Laboratories Full time

    About AbbottDiagnostic testing is a compass, providing information that helps in the prevention, diagnosis and treatment of a range of health conditions.  Abbott’s life-changing tests and diagnostic tools give you accurate, timely information to better manage your health. We’re empowering smarter medical and economic decision making to help...

  • PT Customer Service Leader

    8 hours ago

    Richmond, United States Food Lion Full time

    The candiates are expected to lead the front end with exllence leadership and customer service abilites as well.The candiate also will also need to be able to count corrosponding and correctly, proccess money order and westerunion and also process lottery sales accuratly and correctly and be able to work 2pm-10:30pm most days, and some 7am-3pm shitfs. The...

  • Marketing Consultant

    2 weeks ago

    Richmond, United States Equalizer Solutions Full time

    Job DescriptionJob DescriptionEqualizer Solutions is a Marketing and Consulting company based on the value of helping one another grow and succeed. Nothing is accomplished alone so having a company culture based on strengthening each other is one of the Pillers of our team. There are many opportunities throughout the day that encourage both teamwork and...

  • Marketing Consultant

    2 weeks ago

    Richmond, United States Equalizer Solutions Full time

    Job DescriptionJob DescriptionEqualizer Solutions is a Marketing and Consulting company based on the value of helping one another grow and succeed. Nothing is accomplished alone so having a company culture based on strengthening each other is one of the Pillers of our team. There are many opportunities throughout the day that encourage both teamwork and...

  • Marketing Consultant

    2 weeks ago

    Richmond, United States Equalizer Solutions Full time

    Job DescriptionJob DescriptionEqualizer Solutions is a Marketing and Consulting company based on the value of helping one another grow and succeed. Nothing is accomplished alone so having a company culture based on strengthening each other is one of the Pillers of our team. There are many opportunities throughout the day that encourage both teamwork and...

  • Floral Customer Service Rep

    1 week ago

    Richmond, United States Cross Creek Nursery Full time

    **Floral Customer Service Rep** Florist Richmond, Virginia Minimum Experience **Entry-level** Floral Customer Service Rep Reports to: Wendy Morton (Floral Manager) Hours: 2-3 days a week from 8AM to 5PM (extra hours during holiday weeks required.) Responsibilities: * Answer all florist phone calls. * Process all incoming orders in a timely manner for that...

  • Leasing Consultant

    2 weeks ago

    Richmond, United States Thalhimer Full time

    Job DescriptionJob DescriptionCushman & Wakefield | Thalhimer has a great career opportunity on our Thalhimer Multifamily team. We are seeking a Leasing Consultant in Richmond, VA at Novel at Scott's Addition. Responsibilities include: -Plans and participates in marketing activities to attract prospective residents. -Demonstrates community and...

  • Leasing Consultant

    1 week ago

    Richmond, United States Thalhimer Full time

    Job DescriptionJob DescriptionCushman & Wakefield | Thalhimer has a great career opportunity on our Thalhimer Multifamily team. We are seeking a Leasing Consultant in Richmond, VA at our downtown rental properties (The Biggs Building,1805 Monument and The Argon) Responsibilities include: -Plans and participates in marketing activities to attract prospective...

  • Project Consultant

    1 week ago

    Richmond, United States Renewal by Andersen of Central VA & Roanoke Full time

    Job Description Job Description Renewal by Andersen of Central Virginia is looking for Experienced Sales Professionals to add to our highly successful sales force. We are a leader in the window industry and we are looking for the BEST to join and grow with our organization. Our sales force is made up of top performers that are highly compensated and have the...

  • Autodesk Consultant

    1 week ago

    Richmond, United States CareerBuilder Full time

    Autodesk Consultant Job Summary: Talent Software Services is in search of an Autodesk Consultant for a contract position in Richmond, VA. The opportunity will be seven months with a strong chance for a long-term extension. Primary Responsibilities/Accountabilities: ...