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Universal Banker Ii

4 months ago

Mokena, United States Midland States Bank Full time

**Starting Rate: $20.50**

**Position Summary**
- The Universal Banker II position is responsible for delivering excellent customer experiences to current and potential customers. Employees in this position will display effective communication skills and exhibit advanced knowledge of products and services offered. Responsible for identifying referral opportunities that will result in outcomes that define excellent customer service._

**Primary Accountabilities**
- Proactively seeks ways to expand customer relationships to achieve both individual and branch goals.
- Confidently drive sales through building relationships, great service, and product knowledge. Track and monitor sales and opportunities in the customer information software.
- Maintain a working knowledge of personal products, trusts, HSA’s, IRA’s, business products and services.
- Proficient in non-real estate secured lending.
- Keen understanding and development with real estate secured lending.
- Proficient in determining consumer needs through needs-based questioning allowing them to build and deepen customer relationships.
- Referring to our banking partners utilizing skills obtained through internal sales training courses.
- Achieve or exceed personal and team goals as set.
- Strong decision-making skills and ability to conduct sales activity with little supervision.
- Participate in onsite visits to customers to promote Perks at Work Program & Merchant Services.
- Participate in outbound teleconsulting to promote and expand current client relationships.
- Accurately processing customer transactions, balancing, and safeguarding against fraud.
- Participation in community groups or events to obtain networking opportunities.
- Participate in bank sponsored community activities.
- Train and mentor new hires on teller and/or banker system.
- Actively participate in weekly huddles and one on one coaching sessions.
- Serves as relief and /or backup UB II in other locations of Midland States Bank.
- Demonstrates and models Midland States Bank core values that support the bank’s culture.
- Timely completion of all assigned learning activities.
- The role requires occasional travel for training and team meetings, and willingness to travel periodically, to locations within market as needed.
- May require work in a Midland office to ensure collaboration and support of internal and external customers.
- Maintain compliance with all applicable regulations including, but not limited to, the Bank Secrecy Act (BSA).
- Other duties as assigned.

**Position Qualifications**

**Education/Experience**:

- 1-2 years of relevant work experience.
- Proven sales and customer service background.
- This position requires National Mortgage Licensing System (NMLS) registration under the terms of the S.A.F.E. Act of 2008.

**Ability to**:

- Stand for extended periods of time.
- Ability to lift and transport coin and currency bags as required (bags may weigh between 25lbs and 50lbs).

**Other Desired Qualifications**:

- Multilingual speakers are encouraged to apply.

**Competencies**:

- Business insight
- Cultivates innovation
- Drives results
- Makes sound decisions
- Being a brand champion
- Collaborates
- Communicates effectively
- Customer focus
- Being Authentic
- Emotional Intelligence
- Self development
- Being flexible and adaptable-
THIS JOB DESCRIPTION DOES NOT CONSTITUTE A CONTRACT FOR EMPLOYMENT