Technology Specialist

2 weeks ago

Chicago, United States Kimberly-Clark Full time

**Your Job**:
You’re not the person who will settle for just any role. Neither are we. Because we’re out to create Better Care for a Better World, and that takes a certain kind of person and teams who care about making a difference. Here, you’ll bring your professional expertise, talent, and drive to building and managing our portfolio of iconic, ground-breaking brands. In your Technology Specialist role, you’ll help us deliver better care for billions of people around the world. It starts with YOU.

**About Us**:
Huggies®. Kleenex®. Cottonelle®. Scott®. Kotex®. Poise®. Depend®. Kimberly-Clark Professional®. You already know our legendary brands—and so does the rest of the world. In fact, millions of people use Kimberly-Clark products every day. We know these amazing Kimberly-Clark products wouldn’t exist without talented professionals, like you.

At Kimberly-Clark, you’ll be part of the best team committed to driving innovation, growth and impact. We’re founded on more than 150 years of market leadership, and we’re always looking for new and better ways to perform - so there’s your open door of opportunity. It’s all here for you at Kimberly-Clark.

**Led by Purpose. Driven by You.**

**About You**:
You perform at the highest level possible, and you appreciate a performance culture fueled by authentic caring. You want to be part of a company actively dedicated to sustainability, inclusion, wellbeing, and career development.

You love what you do, especially when the work you do makes a difference. At Kimberly-Clark, we’re constantly exploring new ideas on how, when, and where we can best achieve results. When you join our team, you’ll experience work arrangements that empower you to have purposeful time in the office and partner with your leader to make flexibility work for both you and the business.

In one of our roles, you’ll focus on winning with consumers and the market, while putting safety, mutual respect, and human dignity at the center.

**Job Requirements**:
**Summary**:

- Technology Specialists support the day-to-day operations of PCs, servers, and networking equipment for the office location. Coordinate small to medium size IT projects for the office and contribute to large IT projects.

**Customers**:

- Primary customers will be the site personnel in the office, including executives and their assistants. Key stakeholder and working relationships will be established with DTS and the business depending on the assignment and project scope.

**Reports**:

- The incumbent works for the ITS Infrastructure & Operations Manager and may take functional work direction from others at the facility.

**General Duties**:

- Supports operational maintenance of local data center and site IT infrastructure and evaluates feature and functionality changes within this environment.
- Leads the planning and execution of office infrastructure implementation projects.
- Performs site IT administration support, new employee IT on-boarding and training. Procures IT infrastructure components according to Kimberly-Clark established procurement process.
- Network Support - Installs and supports network equipment with assistance from Network Operations team.
- PC Support - Handles site specific help desk problems that require an office/desk visit.
- PC Deployment - Performs imaging on new PCs including software installation.
- Unified Communications support - Installs and maintains UC video and network equipment with assistance from UC Operations team.
- Server Support/Maintenance - Plans and performs maintenance, break/fix and roadmap activities with assistance from the Server team as needed.
- Manage multi-function device and printer fleet - Procures and provides basic support, escalates issues to printer vendor.
- Surplus Coordination - Documents and coordinates IT hardware surplus equipment process for inventory purposes.
- Manages and coordinates local Infrastructure vendors working at site.
- Provides education to office users on Kimberly-Clark available technologies and their proper use. Manages communication plan for new technology implementations.
- Seeks out and relays future technology recommendations to management and to other ITS team members. Also, serves as coordinator for recommendations by the other ITS team members.
- Maintains site ITS Business Continuity Plan.
- Maintains 1+ year ITS plan.
- Ensures that the LAN and related computer systems are in compliance with established control procedures.
- Demonstrates a commitment to quality performance through personal example by adopting a customer-based philosophy in the level of service provided.
- Demonstrates an analytical and systematic approach to problem solving.
- Facilitates collaboration between stakeholders who share common objectives.
- Rapidly absorbs new technical information and applies it effectively.

**Customer Expectations**:

- Carry out all work safely. Adhere to security policies.
- Carry out assigned

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