Technology Support Specialist II

4 days ago

Chicago, United States Latham & Watkins Full time

Technology Support Specialist II

Tracking Code 5577 Job Description Latham & Watkins, a global law firm consistently ranked among the top firms in the world, is currently seeking a Technology Support Specialist II to join our winning team, located in Chicago. The success of our firm is largely determined by our commitment to hire and develop the very best and brightest, creating a team that provides our clients with the highest quality of work and service. We are driven by our core values: respect, innovation and collaboration.

The Technology Support Specialist II will receive a generous total compensation package. Bonuses are awarded in recognition of individual and firm performance. Eligible employees can participate in Latham's comprehensive benefit program including healthcare, life and disability insurance, flexible spending accounts, a 401k plan, and more In addition, employees receive 10 paid holidays per year, and a PTO program that accrues 23 days during the first year of employment and grows with tenure.

As a Technology Support Specialist II at Latham, you will provide support to the office regarding the resolution of standard desktop, notebook, and remote computing issues. You will be responsible for the maintenance and troubleshooting of firm PC and notebook computer hardware and software while accomplishing these and other critical functions:

* Providing support to standard desktop and notebook systems, hardware, and customer related services; providing support to printers, Multi-Functional Device (MFD) hardware and settings, and PDA support including configuring and troubleshooting

* Setting up PC computers, notebook computers, and printers; initializing and stabilizing performance

* Performing regular maintenance on PC equipment such as computers, notebook computers, printers, and auto-switches; scanning computers for viruses

* Setting up conference rooms to use technology services (e.g. presentations, network connections, and audio/visual); performing daily checks of conference rooms to ensure all equipment is working properly

* Creating help desk tickets; notifying team members via email when taking an open request and when the request is completed

* Maintaining an inventory of PC hardware equipment and software programs; utilizing AssetCenter to track loaner equipment for distribution and recovery

* Providing relocation of PC systems as needed

* Keeping abreast of new technologies; reviewing appropriate periodicals and journals; working with Practice Support staff in assessing training and development needs

* Providing additional end-user technical support as needed

* Meeting and coordinating with other local Technology department members on product installation, training, and support

* Coordinating with other areas and departments of the firm where overlap exists to develop efficient procedures and communications to streamline processes regarding product installation, training, and support to satisfy various department needs

* Assisting with special projects on various issues as needed

* Promoting effective work practices, working as a team member, and showing respect for co-workers

As a Technology Support Specialist II, you will be expected to apply your organizational and communication skills while displaying a positive, high-energy attitude. The successful Technology Support Specialist II must have knowledge and proficiency in software programs, including Windows 10 and Microsoft Office 2016 as well as knowledge of standard hardware components and peripherals. Analytical skills are needed to troubleshoot a variety of symptoms, diagnose problems, and test, recommend, and implement solutions to technology problems. Strong communication skills, both written and verbal, are required.

A High School diploma or its equivalent is required while a Bachelors degree in Computer Science or Information Systems is preferred. A minimum of one (1) to two (2) years of technology support experience with PC hardware/software as well as a minimum of one (1) to two (2) years of related experience working with notebook computers is required. Experience working with remote communications hardware including modems, wireless routers, and network interface cards as well as experience with installations and upgrades, training and technical documentation is desired. Extensive time using a computer including use of a PC keyboard and mouse or similar data input devices are required. Also, the ability to operate and maneuver a hand truck for the purpose of relocating and storing PCs and notebooks for staff and attorneys is required.

Latham & Watkins is an Equal Opportunity Employer. Our commitment to diversity, equal opportunity and sustainability enables Latham & Watkins to draw from a remarkable wealth of talent to create one of the world's leading law firms.

Latham & Watkins is also committed to protecting the health and well-being of our employees and partners, their families, and members of our community against COVID-19. Accordingly, we require all partners and employees based in the United States to be fully vaccinated against COVID-19, unless they have a documented underlying medical condition or sincerely held religious belief that prevents such vaccination. Offers of employment will be conditioned upon applicants presenting proof of full COVID-19 vaccination or obtaining an exemption on medical or religious grounds.

Please to review your rights under U.S. employment laws.

Job Location Chicago, Illinois, United States Department Technology Position Type Full-Time/Regular ** Apply**

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