Help Desk Service Technician

2 weeks ago


Brooklyn, United States RDE Technologies Full time

**Job Overview**:
We are seeking a skilled Field Service Technician to join our team. You will resolve computer-related issues for our clients.

Providing Tier I and Tier II Help Desk support and Systems Administration

Hours - 8:45am to 5:45pm

You will get to work with the latest technologies.

** Previous MSP experience Plus **

Qualifications:
Previous experience in IT, customer service, or other related fields

Ability to build rapport with clients

Strong troubleshooting and critical thinking skills

Positive and professional demeanor

**Responsibilities**:
Provide technical assistance with computer hardware and software

Resolve issues for clients via phone, in person, or electronically

Recommend hardware and software improvements

Track customer issues and resolutions

Pay: $60,000.00 - $75,000.00 per year

**Benefits**:

- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Life insurance
- Paid time off
- Vision insurance

Experience level:

- 1 year
- 2 years

Schedule:

- Monday to Friday

Work Location: Hybrid remote in Brooklyn, NY 11230



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