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Customer Service Representative

1 month ago

Rockville, United States BOGART & BROWNELL OF MARYLAND, Inc. Full time

**Benefits**:

- 401(k)
- Company parties
- Competitive salary
- Dental insurance
- Health insurance
- Opportunity for advancement
- Paid time off
- Training & development
- Vision insurance

**Benefits/Perks**
- Competitive salary
- Opportunity for growth, both professionally and personally
- Health, dental, life, disability, and vision insurance
- Retirement savings plan
- Paid time off and holidays
- Professional development opportunities

**Responsibilities**
- Provide support for Employee Benefits Account Executive - tasks will vary each day and week depending on renewal and new business pipeline and client requests.
- Provide prompt, professional, high-quality service to our customers
- Research and answer questions regarding benefit plans, claims, invoices, and employee-level benefit and ID card inquiries.
- Process enrollments, terminations and qualifying events with carriers and Third-Party Administrators
- Assist with annual renewal tasks
- marketing of health and ancillary benefit plans through carriers and TPA partners, prepare employer and employee open enrollment deliverables and file updates.
- Maintain group files and client summaries

**Qualifications**
- Ability to work directly with clients and outside vendors/carrier partners while establishing and maintaining positive relationships and maximizing customer satisfaction
- Ability to multi-task, prioritize work, possess basic word processing and spreadsheet computer skills.
- Efficient, Self-motivated and goal oriented
- Life/Health License to be obtained during first 6 months of employment

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