Dispatcher

3 weeks ago

Houston, United States Western Motorcoach, Inc Full time

Western Motorcoach is Texas' premier charter bus company. Western Motorcoach is family owned and has been in the charter bus rental and service business since 2004. We charter buses for all kinds of groups including VIPs, businesses, travel agencies, sports teams, schools, civic groups, weddings, churches, and conventions, just to name a few.

**Must be willing to work weekends**

Position Requirements **MUST READ**Please DO NOT APPLY if you are not willing and able to work a variety of shifts - Applicant must be able to work all shifts, multitask, handle a high volume of phone calls at once, and be able to read, write, and navigate on the computer. Task management (follow through) is CRITICAL. Experience in the transportation industry (passenger or property) is preferred but not a requirement. Computer skills are necessary.

**Position Summary**:
Supports the Operations Department by effectively working a scheduled shift; serves as the face of operations during “off” hours, identifying, responding to and resolving operational challenges as they arise. Can works along-side other team members to schedule and confirm drivers and buses for scheduled line run service and charters. Serves customers, responding to any request, concern or question. Validates and supports drivers to properly perform administrative responsibilities to stay in compliance with local, state & federal regulations. An integral part of the operations team, working to collaboratively provide the safest, most convenient passenger transportation services, in a friendly, professional manner.

**Essential Duties and Responsibilities**:
The essential duties and responsibilities are as follows; other duties may be assigned.
- Welcomes all drivers reporting for and returning from scheduled trips.
- Ensures drivers have all required information to successfully complete their trip.
- Audits upcoming trips to ensure all information is present and correct.
- Assists in monitoring driver swap seats and pre-trip and post-trip inspections.
- Monitors driver hours of service, ensuring regulatory compliance, real time.
- Addresses Samsara Alert Log, real time.
- Monitors fleet damage, reporting new damage to Operations Manager.
- Works closely with Maintenance Department, communicating current and upcoming equipment needs.
- Communicates with company personnel about challenges faced during scheduled shift and resolutions, as appropriate, through the Daily Dispatch Report (DDR).
- Makes process improvement recommendations to Operations Managers
- Fills in as a driver when necessary.

**To perform the job successfully, an individual should demonstrate the following competencies...**
- Problem Solving: identifies and resolves problems in a timely manner.
- Customer Service: responds to requests for service and assistance, and ensures commitments are met.
- Interpersonal: maintains confidentiality, listens to others without interrupting, and remains open to others’ ideas and tries new things.
- Oral Communication: speaks clearly and persuasively in positive or negative situations, listens and gets clarification when needed, and responds well to questions.
- Team Work: welcomes feedback, contributes to building a positive team, puts success of team above own interests, and supports everyone’s efforts to succeed.
- Written Communication: writes clearly and informatively, and able to read and interpret written information.
- Change Management: communicates changes effectively, builds commitment and overcomes resistance to change, and prepares and supports those affected by change.
- Leadership: exhibits confidence in self and others, inspires and motivates others to perform well, effectively influences actions and opinions of others, inspires respect and trust, and displays passion and optimism.
- Quality Management: looks for ways to improve and promote quality, and demonstrates accuracy and thoroughness.
- Ethics: treats people with respect, works with integrity and ethically, and upholds organizational values.
- Organizational Support: follows policies and procedures, completes administrative tasks correctly and on time, supports organization’s goals and values, and supports and respects diversity.
- Adaptability: adapts to changes in the work environment, manages competing demands, changes approach or method to best fit the situation, and able to deal with frequent change, delays, or unexpected events.
- Attendance/Punctuality: is consistently at work and on time.
- Dependability: follows instructions, responds to management direction, takes responsibility for own actions, keeps commitments, and completes tasks on time.
- Judgment: displays willingness to make decisions based on solid information and judgement, exhibits sound and accurate judgment, supports and explains reasoning for decisions, includes appropriate people in decision-making process, and makes timely decisions.
- Professionalism: approaches others in a tactful manner, reacts well un

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