Automotive Service Manager

2 weeks ago


Knoxville, United States Automotive Search Group Full time

**Responsibilities**:

- Oversee the day-to-day operations of the service department
- Create and implement processes to increase efficiency, customer satisfaction, and profitability in the service department.
- Set a clear vision for the Service Department to achieve targeted performance goals.
- Hold daily and weekly meetings for the department, as well as 1:1s with individual team members.
- Ensure the department has green CSI through building and maintaining relationships with customers and ensuring that they receive high-quality service.
- Oversee the Service Advisors and ensure that ROs are written up and closed out in a timely manner.
- Manage and supervise the service technicians, ensuring that all work is performed to the highest standards and within established timelines.
- Provide training to service technicians to help them improve their skills and knowledge.
- Recruit, interview and train service staff; handle performance reviews
- Create an exceptional customer experience to drive customer loyalty
- Develop and manage budgets and operating plans for the service department, monitoring performance and making adjustments as needed.
- Maintain a high level of knowledge about the latest automotive technologies and stay current on industry trends.
- Collaborate with other departments within the dealership to ensure seamless and efficient operations.
- Monitor/control all warranty activity to ensure compliance with policies and procedures
- Ensure the Service area is customer-customer ready with proper displays and information
- Other duties as required

**Compensation**:

- **Compensation will be in the $140,000 - $150,000 range with room for growth.**:

- Full benefits package available

**Schedule**:

- 5 day work week, Monday - Friday. The service department is open on Saturdays but the dealer is fine with the Service Manager / Service Director working a Monday - Friday schedule with advisors covering the Saturday shift.

**Apply**:
*all resume submissions will be kept in the strictest confidence*

ASG honors confidentiality and will never contact your current employer or put your current job in jeopardy



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