Mobile Service Technician, Nj

4 weeks ago

Short Hills, United States Lucid Motors Full time

**Leading the future in luxury electric and mobility**

At Lucid, we set out to introduce the most captivating, luxury electric vehicles that elevate the human experience and transcend the perceived limitations of space, performance, and intelligence. Vehicles that are intuitive, liberating, and designed for the future of mobility.

We plan to lead in this new era of luxury electric by returning to the fundamentals of great design - where every decision we make is in service of the individual and environment. Because when you are no longer bound by convention, you are free to define your own experience.

Come work alongside some of the most accomplished minds in the industry. Beyond providing competitive salaries, we're providing a community for innovators who want to make an immediate and significant impact. If you are driven to create a better, more sustainable future, then this is the right place for you.

The **Mobile Service Technician** is a unique position that covers field service repairs. This position would be responsible for traveling to client locations and will be responsible for diagnosing, maintaining and repairing Lucid Motors vehicles in the field. Lucid provides Mobile Service Technicians with a service van or truck and provides the needed tools. This fixed operation position will work independently as well as a team where you will have the support of the closet service location. You will demonstrate your passion for sustainable transportation and creatively solve problems in a fast-paced environment.

**Responsibilities**:

- Function as a Service Advisor and perform parts department duties including ordering, returns, and inventory management
- Work directly with clients to provide a high level of customer experience
- Effectively work with the appropriate software suite to properly and completely document all customer vehicle interactions
- Maintain a high knowledge level of High Voltage (HV), Low Voltage (LV), and general Electric Vehicle (EV) systems
- Properly perform the walk-around and write-up processes, accurately ascertaining primary concern through verbal interview and visual assessment to assess client needs accurately
- Accurately document client concerns for diagnosis and repair
- Follow correct repair order documentation procedures, i.e. The Three C's
- Invoice and collect payment
- Perform customer service duties such as answer phones, scheduling appointments (where needed), and calling customers to update them on repair status, or to follow up after repairs are completed
- Review appointment schedule to plan travel time and visit duration for mobile services
- Provide support at Service Center based on demand
- Ability to travel in assigned territory and other service locations
- Other duties as assigned

**Qualifications**:

- 2-5 years of experience as an automotive service technician
- High School Diploma or GED (required)
- Self-sufficient, highly organized and comfortable working independently and as part of a team
- Knowledge of High Voltage systems, Low Voltage systems, and Electric Vehicle powertrain
- Customer facing experience exhibiting excellent written and verbal communication skills
- Proficient in Microsoft Office as well as learn proprietary DMS software
- EPA 609 Certification
- ASE Certifications
- Willingness to complete Lucid provided CPR training post hire
- Valid driver license with no suspensions within the past year

**Preferred Qualifications**:

- Previous Mobile Service Technician experience
- Previous experience with EV diagnosis and repair

Experience in luxury automobile repair environments

**To all recruitment agencies**: _Lucid Motors _**_does not_**_ accept agency resumes. Please do not forward resumes to our careers alias or other Lucid Motors employees. Lucid Motors is not responsible for any fees related to unsolicited resumes._

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