Technical Support Specialist

3 weeks ago


La Puente, United States Premium Security Solutions, LLC Full time

**About us**

Premium Security Solutions, LLC is a Value-Added B2B Wholesaler of Video Surveillance equipment.

**Job Summary**

**Duties & Responsibilities**
- Managing open support cases within the organization and finding a solution or workaround to maintain customer satisfaction.
- Capture and document all aspects of the customer interaction into CRM database.
- Cooperate with the sales team to analyze the practical needs of customers, and to produce a complete project plan and also seek possible solutions.
- Develop knowledge base content for technical team and customers.
- Perform product inspection, test and troubleshoot returned products.

**Competencies**
- Organizational Support-Follows policies and procedures; Completes administrative tasks correctly and on time; supports organization's goals and values; Benefits organization through outside activities; Supports affirmative action and respects diversity.
- Oral Communication-Speaks clearly and persuasively in positive or negative situations; listens and gets clarification; Responds well to questions; Demonstrates group presentation skills; Participates in meetings.
- Written Communication-Writes clearly and informatively; Edits work for spelling and grammar; Varies writing style to meet needs; Presents numerical data effectively; Able to read and interpret written information.
- Ethics-Treats people with respect; Keeps commitments; inspires the trust of others; Works with integrity and ethically; Upholds organizational values.
- Quality-Demonstrates accuracy and thoroughness; Looks for ways to improve and promote quality; Applies feedback to improve performance; Monitors own work to ensure quality.
- Interpersonal Skills-Focuses on solving conflict, not blaming; Maintains confidentiality; Listens to others without interrupting; Keeps emotions under control; Remains open to others' ideas and tries new things.

**Required Education and Experience**
- Experience in IT Help Desk/Security/Video Surveillance industry or related industry isn't required but preferred.
- Proficient in Microsoft Office and ticketing system.
- Knowledge of wired and wireless networking including access points, managed switches, and enterprise-grade routers.
- Must be self-motivated with a strong sense of urgency.
- Detail orientated with a focus on customer service.

Pay: $18.00 - $25.00 per hour

Expected hours: 40 per week

**Benefits**:

- 401(k)
- 401(k) matching
- Paid time off

Compensation package:

- Bonus opportunities
- Hourly pay
- Overtime pay

Experience level:

- 1 year
- No experience needed
- Under 1 year

Schedule:

- 8 hour shift
- Monday to Friday

**Experience**:

- Customer service: 1 year (required)

Work Location: In person



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