Customer Service/Sales Support Specialist
1 week ago
- Paid time off
Customer Service/Sales Support Specialist
ARM Enterprises, a leader in the consumer housewares sector, known for our innovative single-serve coffee products and small appliances, is seeking a dedicated and efficient Customer Service/Sales Support Specialist to join our dynamic team in La Mirada, California. This role is instrumental in providing top-notch customer service and support to our customers, as well as assisting our sales team in their efforts.
What You'll Do:
- Serve as the primary contact for customer inquiries, resolving issues with speed and efficiency
- Assist in processing orders, returns, and exchanges, ensuring a smooth transaction experience
- Collaborate with the sales team and e-commerce team to support sales processes and activities, including preparation of sales materials and data management
- Maintain a detailed record of customer interactions, transactions, comments, and complaints
- Provide feedback to the sales and product teams regarding customer needs and potential for new opportunities
- Support the implementation of sales strategies to meet targets
- Excellent communication skills, both verbal and written
- A passion for providing exceptional customer service
- Proficiency in Microsoft Office Suite, particularly Excel and PowerPoint
- Ability to multitask and prioritize in a fast-paced environment
- Experience working with consumer products and customer service
- Strong organizational skills with the ability to multitask effectively in a fast-paced environment
- Proficiency in Microsoft Office (Word, Excel, PowerPoint) and experience with Zendesk or similar CRM programs
ARM Enterprises, Inc.
16141 Heron Ave. La Mirada, CA 90638
www.perfectpod.com | www.vincihousewares.com
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