IAM Production Support Analyst

3 weeks ago

Taylor, United States Bluebix Solutions Full time

Job: IAM Production Support Analyst

Onsite-Taylor Texas 76574/hybrid

Duration - 1 year contract



Summary

This position is a senior level technical role that provides overall production support for the implementation and administration for the IAM system, built on the Oracle Identity Governance platform, IAM related interfaces, and other areas such as multi-factor, identity access, and privilege access controls, and active directory.

Essential functions support and maintain ERCOT IAM technology solutions and services and ensure a high availability and secure authentication for these systems.

Process changes, fixes and requests while minimizing the risk to the stability of the IAM applications.

Collaborate and participate in problem engagement during triage, service restoration, root cause analysis and facilitation, permanent fix resolution, and prevention of recurrence in accordance with ERCOT practices.

Troubleshoots performance concerns, install certificates, analyze application system logs, manually deploy code, etc.

Manage and document operational functions in the IAM environment.

Requires excellent communication skills and the ability to interface across the organization with cross- functional teams such as IT and business personnel.


Job Duties:

Performs restorative and maintenance actions to deliver services and maintain SLAs

Escalates and resolves priority requests and issues as needed

Assists staff as a training resource and point of contact to any personnel that utilizes the Employee Access processes

Establishes and maintains knowledge and understanding of current applications, databases, department functions.

Identifies and diagnoses technical problems with IAM, IAM interfaces, and PAM.

Establishes strong working relationships with key staff members across the company

Participates in projects and maintains knowledge of current and emerging technologies

Contributes actively to the development, monitoring, and refining of the IAM workflow and business processes to meet the goals of ERCOT Operations

Conveys team goals effectively through strong written and verbal communication skills

Works on moderately complex issues where analysis of situations requires an in-depth evaluation of variable factors

Experience with application and database integrations with IAM platforms

Proven experience with the components of complex identity based systems in the areas of identity and access management, directory services, workflow, security, provisioning, and compliance

Understand and anticipate analytical needs across the Identity and Access Management domain, autonomously plan and execute the efforts to address needs for daily operational effectiveness

Available for 24x7 on-call support

Proven experience troubleshooting and incident support for IAM related issues for multiple platforms and technologies

Serves as a Subject Matter Expert and provides guidance to junior team members

May schedule work, train, mentor, and coach other employees


Experience:

Excellent knowledge of IAM domain platforms

Extensive knowledge and experience supporting IAM systems in the production environments

Experience with large complex java WebLogic application configuration and support, web hosting with multiple server tier levels, and application and server level clustering and load balancing

Excellent knowledge on Linux, Networking (TCP/IP), Information security

Prefer working knowledge of technical support, configuration, and administration of Oracle IAM software and directory integrations

Prefer minimum 3 years responsible experience providing Active Directory and or privileged account management administration support

3+ years of experience with the administration of middleware application server installations on Red Hat Linux

Requires experience with one or more databases such as Oracle, IBM and MS SQL etc.

Understanding of ITIL framework

Prefer experience with connected and disconnected resources, connectors, schedulers, and data lookups

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