Bilingual Scheduling Coordinator

2 weeks ago


Reading, United States Hands From The Heart Home Healthcare Full time

Become a part of **Hands from the Heart Home Healthcare Services** extraordinary team of caring professionals Here at **Hands from the Heart** we are seeking experienced Home Care Schedulers/Case Managers to join our growing organization.

**What will we do for you**:

- **Competitive Salary**:

- **Health, vision, dental and life insurance benefits**:

- **12 days PTO plus time accrued**:

- **401k with a match**:

- **Life insurance**:

- **Short term disability**

We are a dynamic, growing team and so the ability and desire to build rapport and relationships with our staff and clients is critical. Prior scheduling/staffing experience required within the home care or other healthcare related field. Attention to detail and remaining calm under pressure is a necessity as our industry can be quite unpredictable so we need someone who is quick on their feet while always wearing a smile and carrying compassion in their hearts.

**Responsibilities of this position include**:

- Answering & triaging calls from caregivers, clients and prospects
- Determining optimal staffing match, managing client and caregiver schedules to ensure every shift is staffed and caregivers arrive on time for their assignments
- Serving as one of the main/initial points of contact for caregivers to coordinate rescheduling shift vacancies
- Ability to be on a on-call for after business hour calls and scheduling modifications
- Ensuring caregiver compliance with time reporting systems/processes for accurate billing and payroll or any care note submissions
- Maintaining regular documentation and ongoing note-keeping of employee & client activities
- Point person on all Client Related issues for cases under your caseload
- Participate in initial and ongoing client and caregiver meetings
- Staff cases matched by clients' needs, caregivers' skills, experience, availability, and personality
- Evaluate client and employee satisfaction to effectively resolve complaints and incidents

**Requirements**:

- Excellent customer service and communication skills and professionalism at all times
- Detail-oriented team player
- Ability to multitask, work under pressure and problem solve
- Strong commitment to client service excellence and ability to generate goodwill for Hands from the Heart with our staff, client, their families, and referral sources
- Ability to remain flexible, resilient, calm and maintain a sense of humor in all situations.
- Ability to plan, organize, prioritize, delegate and accurately complete work activities within deadlines while managing interruptions.

Please feel free to visit our website and LinkedIn profiles:
Facebook:
Instagram:
Pay: $17.00 - $24.00 per hour

Expected hours: 40 per week

**Benefits**:

- 401(k)
- 401(k) 2% match
- 401(k) matching
- Bereavement leave
- Dental insurance
- Dependent health insurance coverage
- Disability insurance
- Gym membership
- Health insurance
- Life insurance
- On-the-job training
- Paid time off
- Professional development assistance
- Vision insurance

Healthcare setting:

- Long term care

Medical specialties:

- Home Health

Schedule:

- 8 hour shift
- Day shift
- Monday to Friday
- No weekends

**Experience**:

- Case management (Home Care): 2 years (preferred)
- Administrative Home Care: 2 years (preferred)

**Language**:

- Spanish (preferred)

Willingness to travel:

- 25% (preferred)

Work Location: In person



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