Service Manager

2 weeks ago

Norwalk, United States Garavel Subaru Full time

Our mission at **Garavel Auto Group** is “to enhance the car ownership experience of as many people in our community as we are able.” Whether that means repairing a car, providing parts for it, or selling one - we provide services that reflect what our customers want. This service is to be provided by the best team that we can build.

The pace of our business has quickened and we are looking for talented, hard workers. **Hire for attitude, train for skills**, that’s one of our mottos.

We believe in treating our employees with respect. We believe in treating our employees right. If you’re the right fit for our culture, you’ll grow and gain with us.

**What We Offer**
- Employer paid Medical Insurance
- 401k program with company match
- Employee vehicle purchase program
- Employee discounts on parts and service
- Weekly pay periods
- Paid Holidays
- Paid Vacation and sick time
- Employer paid lunches every Saturday
- Voluntary Life and Disability Insurance
- Voluntary AFLAC Supplemental Coverage
- Voluntary Dental Coverage

**Job Summary**

The Service Manager is responsible for effectively managing the dealership Service Department. The primary duties include managing all customer interactions with the service department. Run high-level reports daily and interact with customers to keep a pulse on employee/customer interaction. There are three goals - good customer service, good profit, volume growth. Function as a dealership manager to hit goals, manage employees, uphold company culture and assist the dealership team.

**Essential Functions**
- PROCESS - Follow a process 100% of the time.
- TRAINING - Work with resources including online training, outsider trainers and offsite classes to train employees _every day_.
- CUSTOMER SERVICE - Provide high-quality customer service and satisfaction at or above company standards.
- SCHEDULE CONTROL - Effectively supervising and managing the work load and schedules of all service department employees and customer drop off and pick up times.
- TAKE RESPONSIBILY - Effectively operating the service department to achieve overall business performance objectives, including customer service, volume, productivity, and profitability goals
- COMPLIANCE - Ensuring the service department operates under safe conditions according to established policies and procedures and in compliance with federal, state, and other mandated regulations
- Perform other duties as assigned by the General Manager

**Qualifications**:

- Must be results-driven, highly energized, customer service-oriented Manager.
- 5 years of experience in an auto repair or auto dealership facility required.
- Excellent organization skills and effective verbal and written communication skills
- Proven record of success in dealership management and a strong understanding of vehicle repairs and maintenance
- Ability to continuously learn and develop and keep up with new practices and procedures in the auto dealership industry.
- Strong computer skills are a must.
- HS Diploma required; ASE or manufacturer certifications a plus
- Must have a current, valid driver's license and clean driving record
- Pass a pre-employment drug screening.

**Physical Demands **The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions._ _Service Managers frequently:

- Walk for long periods of time.
- Repeat the same movements.
- Stand for long periods of time.
- Sit for long periods of time.
- Bending and lifting frequently
- Ability to lift up to 25 pounds

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