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**Duties**:
As a **SUPERVISORY IT SPECIALIST (CUSTOMER SUPPORT), GS-2210-12**, you will establish performance standards and evaluates employee performance. Demonstrate a broad working knowledge of the organization's products, services and operations, such as processes and procedures required to support the operations of the ServiceDesk. Develop and manage customer service performance requirements. Research, evaluate and provide feedback on problematic trends and patterns on customer support requirements. Contribute to developing customer support policies, procedures and standards. Perform other duties as assigned.

**Requirements**:
**Conditions of Employment**:

- Federal employment suitability as determined by a background investigation.
- May be required to successfully complete a probationary period.
- Participation in direct deposit is mandatory.
- Federal employees currently serving in the competitive service must acknowledge they will voluntarily leave the competitive service by accepting an offer of employment for this NG Title 5 excepted service position.

**Qualifications**:
**APPOINTMENT STATUS**:EXCEPTED
- This is a Title 5 Excepted Service position in the Pennsylvania Army National Guard.
- **AREA OF CONSIDERATION**:
Non-Bargaining Position
- **AOC A**:NG employees at Deputy Chief of Staff G6
- **AOC B**:NG employees in the Deputy Chief of Staff G6
- **AOC C**:NG Employees of the Pennsylvania National Guard
- **AOC D**: All Service Members of the Pennsylvania National Guard
- **AOC E**:Federal Employees in an Agency outside of the Pennsylvania National Guard
- **AOC F**:U.S. Citizen Applicants
- Supervisor for this position is CPT Ethan Shirk and the Nominating Official will be David Haught.
- **NOTE**: Accessioning into this position is contingent upon **verification of **_Tier 3 _**Security Clearance.**
- **NOTE**: If you're a new supervisor in the Federal Government civil service, you may have to complete a one-year probationary period.

**GENERAL EXPERIENCE**: Experience, education or training that has provided a basic knowledge of data processing functions and general management principles that enabled the applicant to understand the stages required to automate a work process. Experience may have been gained in work such as computer operator or assistant, computer sales representative, program analyst, or other positions that required the use or adaptation of computer programs and systems.- in managing the function of the work to be performed. Experience which includes leading, directing and assigning work of personnel.- **PCS STATEMENT**: PERMANENT CHANGE OF STATION COSTS **WILL NOT** BE PAID FOR THIS POSITION**Education**:
If you are using Education to qualify for this position, a Ph.D. or equivalent, or 3 years of progressively higher level graduate education leading to such a degree. Major study-computer science, information science, information systems management, mathematics, statistics, operations research, or engineering, or course work that required the development or adaptation of computer programs and systems and provided knowledge equivalent to a major in the computer field.

**You must provide transcripts or other documentation to support your Educational claims. To receive credit for Education, you must provide documentation of proof that you meet the Education requirements for this position.**

**Additional information**:
If you are a male applicant who was born after 12/31/1959 and are required to register under the Military Selective Service Act, the Defense Authorization Act of 1986 requires that you be registered, or you are not eligible for appointment in this agency (Register | Selective Service System: Selective Service System (sss.gov)).
- Benefits

A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new windowLearn more about federal benefits.

Review our benefits

Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.

**How You Will Be Evaluated**:
You will be evaluated for this job based on how well you meet the qualifications above.

Your qualifications will be evaluated on the following competencies (knowledge, skills, abilities and other characteristics):

- Benefits

A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new windowLearn more about federal benefits.

Review our benefits

Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Cont