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Journeyman Pc Technician

3 months ago

Savannah, United States Goldbelt, Inc. Full time

Overview:
Goldbelt Hawk designs, develops, and implements comprehensive solutions for problem spaces, including computer security, scalable architectures, advanced analytics, artificial intelligence, and network/data center operations. Specializing in local and enterprise-level incident response and forensic analysis, Hawk's personnel deliver threat analysis and reporting while implementing solutions based on mature planning and development practices.

**Summary**:
We are currently seeking a highly skilled Journeyman PC Technician to join our team and provide expert support in maintaining and troubleshooting computer systems for the Department of Defense.

**Responsibilities**:
**Essential Job Functions**:

- Possesses and applies expertise on multiple complex work assignments.
- Assignments may be broad in nature, requiring originality and innovation in determining how to accomplish tasks.
- Operates with appreciable latitude in developing methodology and presenting solutions to problems.
- Contributes to deliverables and performance metrics where applicable.
- Monitors and responds to software problems utilizing software testing, tools and techniques.
- Interfaces with various support service groups to ensure proper escalation during outages or periods of degraded system performance.
- May provide LAN server support.
- Applies basic knowledge of PC/LAN communications hardware/software in a multi-protocol environment, and network management software.
- Providing the customer with a solution through information gathering, analytical trouble shooting and problem research, or to route or escalate the ticket to the appropriate resolution group.
- Escalation and management of calls to agreed service levels.
- Excellent attendance and punctuality are required.
- Troubleshooting and repairing software and network connectivity issues.

Qualifications:
**Necessary Skills and Knowledge**:

- Proficiency in hardware and software troubleshooting.
- Familiarity with operating systems, including Windows and macOS.
- Strong interpersonal and communication skills.
- Ability to work independently and collaboratively in a team environment.

**Minimum Qualifications**:

- Bachelor degree in a STEM field or equivalent years of experience
- Minimum 3-5 years of related experience as a PC Technician or similar role.

**Preferred Qualifications**:

- Technical certification (CompTIA A+, Microsoft Certified Desktop Support Technician, etc.) is a plus.

**Pay and Benefits**
At Goldbelt, we value and reward our team's dedication and hard work. We provide a competitive base salary commensurate with your qualifications and experience. As an employee, you'll enjoy a comprehensive benefits package, including medical, dental, and vision insurance, a 401(k) plan with company matching, tax-deferred savings options, supplementary benefits, paid time off, and professional development opportunities.