Associate Field Support Specialist

4 weeks ago

Naperville, United States Ecolab Full time

Nalco Water, an Ecolab Company, has an immediate need for an Associate Field Support Specialist in our Field Services department located in Naperville, IL. This position operates under the direct supervision of a Field Support Supervisor within a very fast paced environment. If you are a strong self-starter who can effectively prioritize, organize and multi-task, we invite you to apply. This is your opportunity to join a growing Field Services department offering competitive compensation and benefits.

You will be primarily responsible for providing exceptional service support for our service areas around North America and Canada, while providing customer service to a variety of internal and external customers. This position is a relationship-centered job, requiring problem solving, quick response to staff, technician, and sales questions, and the delivery and support of cost efficient services in a highly professional manner. The role will also require you to exercise judgment by making key decisions using resources available.

**What’s in it For You**
- The opportunity to take on some of the world’s most meaningful challenges, helping customers achieve clean water, safe food, and healthy environments
- The ability to make an impact with a company that is passionate about your career development
- Comprehensive benefits package starting day 1 of employment - medical, dental, vision, matching 401(k), company paid pension, stock purchase plan, tuition reimbursement and more

**What you will Do**:

- Set up service jobs by partnering with Nalco Water sales reps, customers, service technicians, and 3rd party contractors.
- Assign the appropriate service technician to each work order based on project scope and geographic location.
- Schedule and communicate service jobs and scope of work to sales, service technicians, and contractors.
- Drive the work order process by communicating with all parties when information is needed (i.e. Scheduled service dates, when equipment/parts are going to arrive, missing information on a work order, etc.).
- Coordinate the ordering of standard and non-standard equipment/parts.
- Engage in problem solving by generating and/or reading reports, and interpreting the data to provide appropriate recommendations.
- Develop strong relationships with key stakeholders within Nalco Water Field Services, sales, and other internal departments to successfully process service requests in a timely manner.
- Assist and educate field service technicians, sales reps, and contractors to stay compliant with Corporate Policies, Procedures, and standard operating procedures.

**Position Details**:

- This position is located in Naperville, IL.
- The working hours for this position are **Monday through Friday, 8:00 to 5:00PM**.
- Hybrid work environment

**Minimum Qualifications**:

- High School Diploma/GED
- 2 years of successful field service support or technical sales support experience
- Experience in scheduling or dispatching service orders and meeting strict deadlines
- Skilled in providing excellent customer service to internal and external customers
- No relocation assistance available for this position

**Preferred Qualifications**:

- Bachelor’s or Associates degree
- 4 years of successful field service support or technical sales support experience
- Familiarity and/or experience with SAP and CRM systems
- History of working in a field that required autonomy and self-motivation
- Strong ability to multi-task and prioritize work
- Excellent written and oral communication skills
- Excellent organizational skills
- Strong work ethic and customer service skills

**Benefits**

Ecolab strives to provide comprehensive and market-competitive benefits to meet the needs of our associates and their families. Click here to see our benefits.

**Covid-19 Vaccine Notice**

Due to local mandates and customer requirements, applicants for certain customer-facing positions must be fully vaccinated (which in some situations requires a booster if eligible), unless a religious or medical accommodation is requested by the applicant and approved by Ecolab.

**Americans with Disabilities Act (ADA)**

**Our Commitment to Diversity and Inclusion**
At Ecolab, we believe the best teams are diverse and inclusive, and we are on a journey to create a workplace where every associate can grow and achieve their best. We are committed to fair and equal treatment of associates and applicants. We recruit, hire, promote, transfer and provide opportunities for advancement on the basis of individual qualifications and job performance. In all matters affecting employment, compensation, benefits, working conditions, and opportunities for advancement, we will not discriminate against any associate or applicant for employment because of race, religion, color, creed, national origin, citizenship status, sex, sexual orientation, gender identity and expressions, genetic information, marital status, age, disability, or status as a

  • Technical Support Specialist

    2 months ago

    Naperville, United States Spring-Green Enterprises Inc. & Subsidiaries Full time

    SGE Marketing- IT Services Inc. (a Spring-Green Enterprise company) is seeking a talented and self-motivated individual to become an integral part of our IT team. The Technical Support Specialist is a full-time position located in Naperville, IL. This position will primarily report to the office with the possible option of hybrid work as well. We offer...

  • Field Claims Specialist

    2 weeks ago

    Naperville, United States Storm Guard of Naperville Full time

    **Benefits**: - Bonus based on performance - Competitive salary - Dental insurance - Free uniforms - Health insurance - Opportunity for advancement - Paid time off - Training & development **Company Overview** Storm Guard is a locally owned and nationally backed roofing and construction company. At Storm Guard, we care about each other and take care of our...

  • Technical Support Specialist

    2 months ago

    Naperville, United States Spring-Green Enterprises Inc. & Subsidiaries Full time

    Job DescriptionJob DescriptionSGE Marketing- IT Services Inc. (a Spring-Green Enterprise company) is seeking a talented and self-motivated individual to become an integral part of our IT team.  The Technical Support Specialist is a full-time position located in Naperville, IL.  This position will primarily report to the office with the possible option of...

  • Field Claims Specialist

    1 month ago

    Naperville, United States Storm Guard of Naperville Full time

    Job DescriptionJob DescriptionBenefits:Bonus based on performanceCompetitive salaryDental insuranceFree uniformsHealth insuranceOpportunity for advancementPaid time offTraining & developmentCompany OverviewStorm Guard is a locally owned and nationally backed roofing and construction company. At Storm Guard, we care about each other and take care of our...

  • Field Claims Specialist

    3 weeks ago

    Naperville, United States Storm Guard of Naperville Full time

    Job DescriptionJob DescriptionBenefits:Bonus based on performanceCompetitive salaryDental insuranceFree uniformsHealth insuranceOpportunity for advancementPaid time offTraining & developmentCompany OverviewStorm Guard is a locally owned and nationally backed roofing and construction company. At Storm Guard, we care about each other and take care of our...

  • Customer Support Specialist

    1 month ago

    Naperville, United States Terraboost Media Full time

    Terraboost Media is seeking a Customer Support Specialist to join our team. The Customer Support Specialist is primarily responsible for answering customer questions and complaints during the implementation phase and during the life of a campaign. This position will welcome new clients to the Terraboost family, answer inbound calls from clients, and liaise...

  • IT Support Specialist

    4 weeks ago

    Naperville, United States Softrim Full time

    Job Description Job Description Salary: Job Summary: Softrim is a leading technology services provider with Managed IT and Low Voltage offerings. We have offices in Alpharetta GA, Raleigh NC, and Estero FL. We are looking for an IT Specialist to maintain a hybrid on-site presence to support MSP clients in the Chicago area. The candidate would assist...

  • IT Support Specialist

    3 weeks ago

    Naperville, United States Softrim LLC Full time

    Job DescriptionJob DescriptionSalary: Job Summary:Softrim is a leading technology services provider with Managed IT and Low Voltage offerings.  We have offices in Alpharetta GA, Raleigh NC, and Estero FL.   We are looking for an IT Specialist to maintain a hybrid on-site presence to support MSP clients in the Chicago area.  The candidate would assist...

  • Office Support Specialist

    2 months ago

    Naperville, United States Woody Buick GMC of Naperville Full time

    **Woody Buick GMC** in Naperville is Chicaogland’s largest GM Dealership. We are a family-owned dealership focused on customer satisfaction and community. We are seeking an **Office Support Specialist **capable of independent work with some experience reviewing schedules, reconciling accounts and posting journal entries...

  • Sales Support Specialist

    4 weeks ago

    Naperville, United States Management Business Solutions Full time

    Sales Support Specialist Naperville IL Are you a hardworking, self-motivated individual looking to join a dynamic and growing Sales team? We are seeking a key player to assist our team and contribute to our success. We offer an excellent work environment, leadership opportunities, competitive compensation, comprehensive benefits AND be rewarded with...

  • Office Support Specialist

    2 months ago

    Naperville, United States Woody Buick GMC of Naperville Full time

    Job DescriptionJob DescriptionWoody Buick GMC in Naperville is Chicaogland’s largest GM Dealership.  We are a family-owned dealership focused on customer satisfaction and community.  We are seeking an Office Support Specialist capable of independent work with some experience reviewing schedules, reconciling accounts and posting journal entries...

  • Office Support Specialist

    2 weeks ago

    Naperville, United States Woody Buick GMC of Naperville Full time

    Job DescriptionJob DescriptionWoody Buick GMC in Naperville is Chicaogland’s largest GM Dealership.  We are a family-owned dealership focused on customer satisfaction and community.  We are seeking an Office Support Specialist capable of independent work with some experience reviewing schedules, reconciling accounts and posting journal entries...

  • Office Support Specialist

    2 weeks ago

    Naperville, United States Woody Buick GMC of Naperville Full time

    Job DescriptionJob DescriptionWoody Buick GMC in Naperville is Chicaogland’s largest GM Dealership.  We are a family-owned dealership focused on customer satisfaction and community.  We are seeking an Office Support Specialist capable of independent work with some experience reviewing schedules, reconciling accounts and posting journal entries...

  • Network Support Specialist

    6 days ago

    Naperville, United States TEC Services Full time

    The **MSP Network Support Specialist** will provide support for clients either on-site at a client site or using remote tools. Find fixes, workarounds and final solutions by troubleshooting issues while providing exemplary customer service. Must be technically capable and a self-starter with strong organizational and customer service skills. Will be required...

  • Applications Support Specialist

    1 week ago

    Naperville, United States Chervon North America Full time

    Chervon is one of the world's largest power tool and lawn and garden equipment manufacturers with a rich history of innovation. Chervon's commitment to build a better world by building better tools is evident in the products we manufacture and our green approach to manufacturing. We focus on hand-held portable power tools, stationary bench tools, laser and...

  • Applications Support Specialist

    2 weeks ago

    Naperville, United States Chervon North America Full time

    Job DescriptionJob DescriptionChervon is one of the world’s largest power tool and lawn and garden equipment manufacturers with a rich history of innovation. Chervon’s commitment to build a better world by building better tools is evident in the products we manufacture and our green approach to manufacturing. We focus on hand-held portable power tools,...

  • IT Support Associate

    6 days ago

    Naperville, United States Diaz Anselmo & Assoc. PA Full time

    **Company Description** Diaz Anselmo & Associates P.A. is a certified minority-owned law firm located in Plantation, FL. With over 30 years of experience, the firm represents creditors, investors, and servicers in multiple states. Their practice areas include default, bankruptcy, corporate services, appellate and commercial litigation, as well as real...

  • Junior Applications Support Specialist

    1 month ago

    Naperville, United States Chervon North America Full time

    Job DescriptionJob DescriptionChervon is one of the world’s largest power tool and lawn and garden equipment manufacturers with a rich history of innovation. Chervon’s commitment to build a better world by building better tools is evident in the products we manufacture and our green approach to manufacturing. We focus on hand-held portable power tools,...

  • Junior Applications Support Specialist

    3 weeks ago

    Naperville, United States Chervon North America Full time

    Job DescriptionJob DescriptionChervon is one of the world’s largest power tool and lawn and garden equipment manufacturers with a rich history of innovation. Chervon’s commitment to build a better world by building better tools is evident in the products we manufacture and our green approach to manufacturing. We focus on hand-held portable power tools,...

  • Community Development Specialist

    1 week ago

    Naperville, United States TEC Services Full time

    **Position Summary**: The Community Development Specialist works on assigned projects related to grant administration, public housing, workforce development, and other related community development projects. The Community Development Specialist will assist in business development as well as project work and will provide general assistance to non-profit,...