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New Business Case Manager I

3 months ago

Newport Beach, United States Pacific Life Full time

**Job Description**:
Pacific Life is investing in bright, agile and diverse talent to contribute to our mission of innovating our business and creating a superior customer experience. We’re actively seeking a talented New Business Specialist to join our team in Omaha NE or Lynchburg, VA. This is a hybrid role.

As a New Business Case Manager, you’ll play a key role in Pacific Life’s growth and long-term success by providing exceptional customer service, operations support, problem resolution and specialized administrative support to producers, policy owners, broker/dealer back-offices, and other customers.

**How you will make an impact**:
Gather information about product capabilities relative to specific customer needs

Review customer inquiries, problems, requests, and suggestions and determine appropriate solutions and/or responses

Negotiate customer claims, initiate billing adjustments, and arrange product substitutions and returns

Research and provide problem resolution, detailed information on services, and assistance regarding paperwork and technical inquiries

Resolve most customer concerns and problems using established procedures A bility to process efficiently in multiple operational systems

**The experience you will bring**:
Strong customer experience skills

Exceptional problem solving abilities

Ability to process efficiently in multiple operational systems

**What will make you stand out**:
Strong customer skills with 1-2 years’ experience in a related customer service role.

College degree or equivalent experience.

Analytical skills and ability to think outside the box and meet deadlines

Self starter, strong organizational and time management skills.

Motivation and ability to learn new concepts quickly and adapt to a changing environment.

Demonstrated ability to meet deadlines and anticipate and respond to requests for service.

Ability to demonstrate basic math and problem solving skills

Business writing and ability to communicate effectively based on audience (verbal and written).

Ability to manage multiple priorities in a fast-paced environment.

Demonstrate computer proficiency including basic Microsoft, Word, Excel, and Outlook with the ability to use multiple programs concurrently.

Adept at learning new technical skills and systems

The base pay range for this position is between $15.48 - $24.04

**Base Pay Range**:
$21.64 - $26.44

Your Benefits Start Day 1

Your wellbeing is important to Pacific Life, and we’re committed to providing you with flexible benefits that you can tailor to meet your needs. Whether you are focusing on your physical, financial, emotional, or social wellbeing, we’ve got you covered.

Prioritization of your health and well-being including Medical, Dental, Vision, and Wellbeing Reimbursement Account that can be used on yourself or your eligible dependents

**Generous paid time off options including**: Paid Time Off, Holiday Schedules, and Financial Planning Time Off

Paid Parental Leave as well as an Adoption Assistance Program

Competitive 401k savings plan with company match and an additional contribution regardless of participation

**EEO Statement**:
Pacific Life Insurance Company is an Equal Opportunity /Affirmative Action Employer, M/F/D/V. If you are a qualified individual with a disability or a disabled veteran, you have the right to request an accommodation if you are unable or limited in your ability to use or access our career center as a result of your disability. To request an accommodation, contact a Human Resources Representative at Pacific Life Insurance Company.