Field Service Manager

2 weeks ago

Sterling, United States Veralto Global Full time

**Are you**

Interested in working for an international and diverse company?

Looking to use your troubleshooting skills?

Looking for a friendly and supportive team?

**If so, read on**

Protecting water, the most valuable resource, and driving sustainability is very close to our hearts. You will be part of a flexible, family-friendly organization that cares about its people just as it cares about the environment.

**We offer**:

- Professional onboarding and training options
- Powerful team looking forward to working with you
- Career coaching and development opportunities
- Health benefits
- 401(k)
- Paid Time Off

The **Field Service Manager** is directly responsible for the successful delivery and execution of Hach’s field service contract and on-demand obligations, recruiting, hiring, and developing Field Service Technicians (FSTs), tracking business and operational trends, and enhancing the customer-Hach relationship.

**In this role, a typical day will look like**:

- Establish and maintain strong customer relationships by making periodic contact/visits, exploring specific needs, resolving problems, and establishing service strategies.
- Follow environmental, health, and safe work policies of both Hach and the customer.
- Drive safety, quality, delivery, inventory, and productivity initiatives. Track and analyze data to identify and respond to volumes, trends, and drivers
- Review customer service contracts and adjust planned FST effort requirements.
- Travel to customer sites and ride along with FSTs to evaluate performance, build relationships, and evaluate compliance with standard work.
- Evaluate associate skillsets, maintain skills matrix, identify and plan development and growth opportunities; build talent funnel.
- Engage in active performance management activities including associate recognition, training, coaching, and discipline.

**The essential requirements of the job include**:

- Bachelor’s Degree or equivalent experience required
- 3 or more years of leadership and performance maangement experience
- Background with ServiceMax or Salesforce including report development, data input, data analysis, and dashboard creation preferred
- Driver’s License and acceptable driving record in compliance with Hach policy is required

**US ONLY**:
The below range reflects the range of possible compensation for this role at the time of this posting. We may ultimately pay more or less than the posted range. This range may be modified in the future. An associate’s position within the salary range will be based on several factors, including, but not limited to, relevant education, qualifications, certifications, experience, skills, seniority, geographic location, performance, shift, travel requirements, sales or revenue-based metrics, any collective bargaining agreements, and business or organizational needs.

The compensation range for this role is $100,000 - $110,000 USD per year. This job is also eligible for Bonus Pay.

We offer a comprehensive package of benefits including paid time off, medical/dental/vision insurance and 401(k) to eligible employees.

Note: No amount of pay is considered to be wages or compensation until such amount is earned, vested, and determinable. The amount and availability of any bonus, commission, benefits, or any other form of compensation and benefits that are allocable to a particular employee remains in the Company's sole discretion unless and until paid and may be modified at the Company’s sole discretion, consistent with the law.

Veralto Corporation and all Veralto Companies are committed to equal opportunity regardless of race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity, or other characteristics protected by law. We value diversity and the existence of similarities and differences, both visible and not, found in our workforce, workplace and throughout the markets we serve. Our associates, customers and shareholders contribute unique and different perspectives as a result of these diverse attributes.

The EEO posters are available **here**.

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