Service Porter

6 days ago

Austin, United States Mercedes-Benz of South Austin Full time

Veterans encouraged to apply_

**No prior automotive industry experience is required to apply**

The Service Porter is a vital member of the service department team, ensuring smooth operations and a positive customer experience. You'll be responsible for cleaning, maintaining, and moving vehicles, while also assisting service advisors and technicians.

**Responsibilities**:

- ** Vehicle Movement and Organization**:

- Safely move vehicles within the service department (between service bays, parking lots, etc.).
- Organize vehicles on the service lot according to dealership display standards.
- Assist with customer vehicle pick-up and drop-off.
- ** Customer Service**:

- Provide a friendly and professional demeanor to customers.
- Assist customers with loading and unloading belongings from their vehicles.
- Answer basic customer questions and direct them to service advisors when needed.
- ** Service Department Support**:

- Maintain a clean and organized service area (sweeping, vacuuming, removing trash).
- Assist service advisors and technicians with tasks as directed.
- May shuttle customers to and from dealership (if applicable).
- ** Additional Responsibilities**:

- May perform errands for the service department, such as picking up parts.
- Adhere to all safety regulations and procedures.
- Demonstrating a high “HQ” (Hospitality Quotient) consisting of kindness & optimism, intellectual curiosity, work ethic, empathy, self-awareness, and integrity.

**Qualifications**:

- Valid driver's license with a clean driving record.
- Strong work ethic with a positive and helpful attitude.
- Ability to work independently and as part of a team.
- Excellent attention to detail and a commitment to quality.
- Good physical condition able to perform manual labor tasks (standing, bending, lifting).
- Excellent communication and interpersonal skills.

**Benefits of Working at Swickard**:

- ** Open Service Appointment Schedule - **customers schedule service appointments with us when it’s convenient for THEM. This means we maintain a bustling shop with more work and greater income potential for the service team.
- ** Career Path - **Swickard isn’t just a J-O-B. You’ll learn and grow into different roles and be able to take on new leadership responsibilities.
- Ongoing training and support
- We are an Equal Opportunity Employer and value diversity and inclusion at our company.

**Competitive benefits package**:

- Insurance: medical, dental, vision, life and pet insurance
- Optional disability coverage
- 401k plan - invest in your future
- PTO and paid Holidays

**About Us**
- We were founded in 2014 by Jeff Swickard in Wilsonville, OR.
- We’re a hospitality company that happens to sell cars, parts, and services.
- We are a team. Everyone plays a role in our success.
- ** Culture**:Our culture is defined by a few core principles: We want to be our customers’ favorite place to purchase, lease, or service their vehicle and we want to be your favorite place to work
- ** Highline Brands**: Swickard has positioned itself as a leader in highline brands such as Mercedes Benz, BMW, Volvo, Porsche, Lexus, Audi, Land Rover, and more.
- We are consistently ranked as one of the fastest growing dealership groups in the US by Automotive News.

Most people have a stressful experience buying or servicing their car. It shouldn’t be that way. We’re looking for people as crazy as we are about revolutionizing the car-buying experience and it starts with hospitality. Hospitality isn’t just what we do, it’s who we are. We need exceptionally talented individuals to join our mission and embark on a challenging, rewarding career. Do you have what it takes?
- To all recruitment agencies: Swickard does not accept agency resumes. Do not forward resumes to our career's alias or other Swickard employees. Swickard is not responsible for any fees related to unsolicited resumes._

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