Program Director

3 weeks ago

Brockton, United States Brockton Area Multi-Servi Full time

Full Time

**The Program Director** at the **HELPLINE **will provide ongoing supervision to the program. They develop and maintain an integrated network of services and supports for individuals, children, and families in the Greater Brockton area and beyond.

**Responsibilities**:

- Oversee, monitor and supervise the overall operation of the program.
- Act as point-of-contact, systems navigator, and advocate for individuals, children, and families.
- Identify and utilize cultural and community resources, developing organizational linkages and a comprehensive list of available resources.
- Establish and maintain positive relationships with other community agencies/organizations, business and local civic leaders to address community needs and facilitate the maximum and efficient use of available resources.
- Ensure high quality and responsive services to those referred, including family members and stakeholders, as appropriate.
- Research and analyze community needs to determine program directions and goals.
- Develop and oversee the fiscal management and utilization of program budget including: profit/loss, expenditures, contract development and utilization.
- Work with the Vice President of Operations, BAMSI Grant Writer & Marketing Team to develop new funding streams, recommend and assist in areas of growth and development.
- Coordinate and monitor compliance with all regulatory and licensing requirements.
- In coordination with Vice President of Operations, develop and update program procedures and protocols to reflect industry standards, best practice and highest quality services.
- Ensure implementation of agency policies and procedures, including those related to Quality Management, Facilities, Human Resources, Information Services, Marketing and Learning & Development.
- Recruit, interview, and hire qualified volunteers, interns and staff.
- Evaluate the work of staff and volunteers to ensure that programs are of appropriate quality and that resources are used effectively.
- Interface with community and agency affiliates, local representatives and officials, as necessary, to promote a positive image of the Helpline, BH&CS division, and BAMSI, throughout the community.
- Represent Helpline and BH&CS at the planning and development meetings.
- Provide training and professional development opportunities to staff, volunteers and interns, as requested.
- Attend monthly Operations and Budget meetings.
- Speak to community groups, as requested, to educate and interpret agency purposes, programs, and available resources.
- Work with the Vice President of Operations to respond to grants and proposals for services.
- Maintain up-to-date documentation, relevant filing system and referral/demographic data base.
- Monitor consumer satisfaction reports and ensure quality services.
- Attend and participate in community meetings and forums.
- Prepare all program-related work orders for the IT department including updating database.
- Prepare quarterly statistical/outcomes reports, as requested and in conformance to funding requirements and maintain training manuals, resource guides.
- Collaborate with Wraparound Family Services and other agency programs to assure responsive, high quality and seamless access to services.
- Participate in BAMSI Leadership and BH&CS meetings.
- Perform duties consistent with agency/program policies and procedures.
- Execute duties to reflect reasonable safety standards. Universal/standard precautions must be utilized and training obtained in areas that constitute risk.
- Perform other related work duties as needed or as assigned by supervisor or designee.

**Qualifications**:

- Associate’s Degree and three years’ experience in social services.
- Strong customer service, administrative and organizational skills.
- Effective verbal and written communication skills.
- Ability to work both independently, inter-dependently and with flexible hours.
- Teamwork oriented and ability to manage competing priorities.
- General understanding of fiscal challenges and accessible resources, in Massachusetts.
- Understanding of the social service delivery system, the housing market, and working with underprivileged families.
- At least two years experience and knowledge of fiscal management and fundraising preferred.
- Ability to follow-through with delegated tasks and accountability.
- Strong computer skills-Windows, MS Office, Excel, and Internet.
- Must have valid driver’s license and own means of transportation.

Mon-Fri

40 hrs

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