3rd Shift Security Ambassador- Embassy Suites

5 days ago

Brookfield, United States Embassy Suites by Hilton Milwaukee Brookfield Full time

GENERAL PURPOSE

To provide for the security and safety of the guests and the hotel during the night. Is familiar with and complies with Embassy Suites Milwaukee Brookfield standards and philosophy in performing all key areas of accountability and other essential duties and responsibilities.

ESSENTIAL DUTIES/RESPONSIBILITIES

Areas of Key Accountability:

- Maintain the safety and security of our guests, employees and properties, and follows safety and security policies and procedures at all times
- Provides guests with professional, efficient, prompt, and courteous service.
- Patrols properties interiors, hallways, and grounds.
- Ensures all guestroom, store room, and office doors are closed and locked, and all public access doors locked.
- Reports any suspicious activity to the Night Manager, Manager on Duty, General Manager as needed.
- Does not take risks that might endanger self or others.
- Maintains documented log of all nightly occurrences, suspicious activity, or anything out of the ordinary or requiring follow up. Completes all Night Security forms and reports.
- Responds to all emergencies, incidents, or accidents. Investigates any reported disturbances and resolves complaints and concerns as possible. Completes incident reports as necessary.
- Responds to guest requests quickly and courteously as reported by night auditors.
- Completes nightly courier duties to various properties and offices in a responsible manner.
- Performs minor maintenance as required. Initiates maintenance work order forms for maintenance staff follow up.
- Performs all duties in a safe manner and reports all accidents to supervisor immediately regardless of severity.
- Adheres to key control policy and procedure according to set standards.
- Provides input into enhancing the standards of the night security department.

Other Essential Duties and Responsibilities:

- Carries and responds to company communication device at all times while on duty.
- Oversees outside hired security during special events.
- Performs any cleaning duties as assigned.
- Delivers break food items to night auditors one time per night.
- Maintains a teamwork orientation toward co-workers and other departmental staff members.
- Attends and participates in departmental meetings as scheduled.
- Completes all assigned reports and paperwork in timely manner.
- Adheres to established uniform and grooming policies.
- Responsible for clear and effective communications.
- Assists in training new/other employees.
- Performs other duties as assigned.

**Qualifications**:
JOB QUALIFICATIONS

Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Education/Experience: High school diploma or general education degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience.
- Equipment/Computer Expertise: Ability to operate general maintenance equipment such as plunger, etc.
- Language Skills: Ability to read, understand and speak English. Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to write simple correspondence. Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.
- Mathematical Skills: Ability to add and subtract two-digit numbers and to multiply and divide with 10's and 100's. Ability to perform these operations using units of American money and weight measurement.
- Certificates/Licenses/Registrations: CPR certification may be required. Valid driver’s license with good driving record required.

Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to stand, walk, and reach with hands and arms. The employee frequently is required to use hands to finger, handle, or feel; stoop, kneel, crouch, or crawl; and talk or hear. The employee is occasionally required to climb or balance. The employee must regularly lift and/or move up to 25 pounds and occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception, and ability to adjust focus.

Work Environment: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals w

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