Customer Service Representative
3 weeks ago
Duties:
- Assist customers with inquiries, product information, and issue resolution in a timely and professional manner.
- Process orders, returns, and exchanges accurately and efficiently.
- Handle customer complaints and escalate unresolved issues to the appropriate department.
- Maintain a thorough understanding of our products, services, and policies to effectively assist customers.
- Keep accurate records of customer interactions and transactions using our CRM software.
- Collaborate with other team members to ensure seamless customer experiences.
- Continuously seek opportunities to improve processes and enhance the customer service experience.
- Assist with Shipping department as needed.
**Experience**:
- Proven experience in customer service or a related field
- Strong communication skills with the ability to effectively communicate in English; fluency in Spanish is a plus
- Excellent phone etiquette and active listening skills
- Ability to analyze customer needs and recommend suitable solutions
- Proficiency in using CRM systems for managing customer interactions
- Multilingual abilities are advantageous
Pay: $19.00 - $21.00 per hour
Expected hours: 40 per week
**Benefits**:
- Flexible schedule
Experience level:
- 2 years
Shift:
- 8 hour shift
- Morning shift
Weekly day range:
- Monday to Friday
Work setting:
- Call center
- In-person
- Office
Ability to Commute:
- Vernon, CA 90058 (preferred)
Ability to Relocate:
- Vernon, CA 90058: Relocate before starting work (preferred)
Work Location: In person
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