Customer Service Representative

3 weeks ago


Vernon, United States Martin Svensson Home Full time

Duties:

- Assist customers with inquiries, product information, and issue resolution in a timely and professional manner.
- Process orders, returns, and exchanges accurately and efficiently.
- Handle customer complaints and escalate unresolved issues to the appropriate department.
- Maintain a thorough understanding of our products, services, and policies to effectively assist customers.
- Keep accurate records of customer interactions and transactions using our CRM software.
- Collaborate with other team members to ensure seamless customer experiences.
- Continuously seek opportunities to improve processes and enhance the customer service experience.
- Assist with Shipping department as needed.

**Experience**:

- Proven experience in customer service or a related field
- Strong communication skills with the ability to effectively communicate in English; fluency in Spanish is a plus
- Excellent phone etiquette and active listening skills
- Ability to analyze customer needs and recommend suitable solutions
- Proficiency in using CRM systems for managing customer interactions
- Multilingual abilities are advantageous

Pay: $19.00 - $21.00 per hour

Expected hours: 40 per week

**Benefits**:

- Flexible schedule

Experience level:

- 2 years

Shift:

- 8 hour shift
- Morning shift

Weekly day range:

- Monday to Friday

Work setting:

- Call center
- In-person
- Office

Ability to Commute:

- Vernon, CA 90058 (preferred)

Ability to Relocate:

- Vernon, CA 90058: Relocate before starting work (preferred)

Work Location: In person



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