Front Desk Agent

3 weeks ago


Mount Dora, United States Hampton Inn Mt. Dora Full time

Responsibilities:

- Greet and welcome guests in a friendly and professional manner
- Check-in and check-out guests, ensuring accuracy of information
- Answer phone calls and respond to guest inquiries promptly and courteously
- Provide information about hotel facilities, services, and local attractions
- Handle guest complaints or concerns with empathy and resolve issues effectively
- Process payments and maintain accurate records of guest transactions
- Assist with reservations and room assignments as needed
- Collaborate with other hotel departments to ensure guest satisfaction
- Perform night audit duties, including reconciling accounts and preparing reports

**Skills**:

- Strong hospitality skills with a focus on providing exceptional guest experiences
- Excellent phone etiquette and communication skills
- Knowledge of hotel operations and guest relations
- Proficient in hotel management software systems
- Ability to multitask and prioritize tasks effectively
- Attention to detail and accuracy in handling guest information
- Familiarity with front desk procedures, including check-in/check-out processes
- Experience with night audit procedures is a plus
- Fluency in multiple languages is an asset

We offer competitive pay for our Front Desk Agents. Join our team and be part of a dynamic hospitality environment where you can utilize your skills to create memorable experiences for our guests.

**Job Type**: Part-time

Pay: $13.00 - $15.00 per hour

Expected hours: 10 - 20 per week

**Benefits**:

- Employee discount
- Flexible schedule

Schedule:

- 8 hour shift
- Day shift
- Holidays
- Morning shift
- Weekends only

Work setting:

- In-person

Ability to Relocate:

- Mount Dora, FL 32757: Relocate before starting work (required)

Work Location: In person


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