Customer Service
4 weeks ago
**CnD Specialties, Inc. d/b/a Eden Corner Express, Ledgeview Express & Heritage Ridge Travel Plaza**
**Position Description**
**Job Title**:CUSTOMER SERVICE REPRESENTATIVE**
**Reports to**: Store Manager, Co-Supervisors, and Officers of Corporation
**SUMMARY**
Work and communicate with Owners, Store Manager, and all employees to work together as a team to provide the best customer service possible. Work to achieve company goals to ensure the company’s share of market and profitability from service and products offered. Follow WI Class C Operator License - cleaning of fuel dispensers and related emergency procedures, Safe Food Handling and Beverage Operator License procedures.
**ESSENTIAL DUTIES AND RESPONSIBILITIES**
- **Service to our customers and Satisfaction of our customers is 1st priority.**:
- **Must be available on weekends.**:
- Welcome and Greet customers (within 7 tiles) with a friendly smile and provide them with prompt, courteous service.
Execute the 5-step transaction process with each customer: Greeting, quick transaction, suggestive sell, correct change, thank you and proper closing.
- Develop and maintain customer relationships by recognizing regular customers as well as newcomers, learning their names.
- Be knowledgeable at all times about sale items and store promotions.
- Work with Owners, Store Manager, & Co-Supervisors in preparation and presentation of food, beverage operation, service, sanitation, cleaning, equipment and safety procedures for continuous daily maximum productivity.
- Complete specific tasks as assigned by Owners, Store Manager and Co-Supervisors.
- Observe shift operating hours at all times and follow the work schedule as posted, unless a change in schedule is arranged with the Store Manager.
- Accept responsibility for controlling the inventory and company assets.
- Protect company assets at all times by following control policies.
- Perform loss prevention activities by observing suspicious conduct by customers, vendors, or other associates and act upon it according to company policy.
- Price, stock, and rotate products, as well as check code dates.
- Refuse to sell alcoholic beverages to customers during restricted hours or to those who are intoxicated or under age.
- Follow guidelines in the sale of tobacco products to appropriate age customers.
- Perform inventory counts and/or orders on departments assigned by Store Manager or Co-Supervisor.
- Follow company procedures when working with vendors including checking in orders and verifying quantities.
- Complete the daily shift checkout and paperwork.
- Maintain store cleanliness standards, including inside and outside.
- Assist in ensuring all store equipment is functioning properly and is receiving proper preventative maintenance checks.
- Help load catering orders or transfer of product orders into customer vehicles or delivery trucks.
- Follow proper safety techniques/guidelines and encourage others to do the same.
- Resolve and log all service and/or product shortages and negative related issues. Have the ability to handle complaints, settle disputes, and resolve grievances and conflicts.
- Other duties as assigned.
- Advise Owners and Store Manager of any personnel situations or policy violations having an adverse effect on store operation.
- Report all accidents, maintenance issues, and customer incidents to Owners and Store Manager immediately and complete proper paperwork.
- Communicate career opportunities and recruit potential store personnel.
- Communicate as instructed, when unable to work scheduled shift.
- Assist other employees with questions and proper procedure as necessary.
- Delegate shift-related tasks as necessary.
- Clean fuel dispensers as required and oversee emergency procedures of pumps if necessary.
**QUALIFICATIONS**
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills, ability, and/or personal characteristics required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
**PERSONAL CHARACTERISTICS**
Position requires: being able to work alone as well as with others; maintain high levels of dependability, integrity, and honesty; ability to be safety conscious and flexible (able to adapt to change); be able to work the days and hours required - based on the demands of business and store. **MUST BE PLEASANT, OUTGOING WITH A SENSE OF HUMOR, AND HAVE A DESIRE TO SERVE OTHERS**
**EDUCATION**
Possess a High School Diploma or equivalent.
**COMPUTER & CASH REGISTER SKILLS**
Possess basic computer skills to be able to learn cash register skills. Ability to use office equipment such as calculator, copier, fax machine, credit card machines and telephone. Also must have the ability to provide maintenance and service to fuel pumps and all other food related equipment.
**LANGUAGE SKILLS**
Must have t
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