![Providence Mutual](https://media.trabajo.org/img/noimg.jpg)
Customer Service Professional
2 weeks ago
**About us**
One of America's oldest insurance companies, today The Providence Mutual Fire Insurance Company provides personal and commercial protection, written exclusively through professional independent agents in New England, New York, and New Jersey. Our mission is to humanize the insurance experience while providing peace of mind for today and tomorrow. We believe in fostering an environment where our employees thrive as a united TEAM - Trust, Empowerment, Accountability, and Mutuality are the cornerstones of our organization.
The Customer Service Professional works in a team environment under general supervision and excels at providing superior customer service to agents and policyholders through positive, effective, diplomatic oral and written communication skills. This includes managing inbound customer inquiries with the ability to provide expert problem-solving skills and handling adverse situations with professionalism and maturity. The Customer Service professional will also provide technical training of policy processing systems to agency business partners, complete audits of agent-entered transactions, and provide back-up support to the underwriters.
**Position Requirements**
- Associate degree or equivalent combination of education and experience required.
- 1-3 years of Customer Service experience.
- P&C Insurance industry background preferred.
- P&C Insurance Designations preferred, but not required.
**Knowledge & Experience**
- Excellent communication (written & oral), customer service, and time management skills.
- Advanced analytical and problem-solving skills.
- Ability to maintain a pleasant and calming telephone presence in a high call volume environment.
- Ability to exude confidence, knowledge, and empathy when interacting with internal and external customers.
- Must be organized, detail-oriented, collaborative, and able to multi-task.
- Must be PC literate and proficient with all Microsoft Office products.
- Alpha and numeric data entry skills.
As a Customer Service Professional, you will have the opportunity to work in a supportive team environment where your contributions are valued. If you are passionate about providing exceptional customer service, have strong communication skills, and enjoy working in a fast-paced environment, we would love to hear from you. Please submit your resume and cover letter detailing your relevant experience.
**Job Type**: Part-time
Pay: From $18.00 per hour
Expected hours: 29 per week
**Benefits**:
- 401(k)
- 401(k) matching
Experience level:
- 2 years
Shift:
- 8 hour shift
Weekly day range:
- Monday to Friday
Work setting:
- Call center
- Hybrid work
- Office
Work Location: Hybrid remote in Warwick, RI 02886
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