Veterinary Client Service Coordinator, Sage Redwood

3 weeks ago

Redwood City, United States Ethos Veterinary Health Full time

**Client Service Coordinator - Veterinary - Redwood City - up to $3,000 Sign-On Bonus**

**Who we are**:
**SAGE Redwood City** stands as the foremost respected center for specialized and emergency veterinary services in the SF Bay Area. We set the benchmark for delivering compassionate and cooperative veterinary care that enhances the well-being of pets and their caregivers.

At **SAGE Redwood City,** we ensure top-tier care for your beloved companion by focusing on diverse realms of veterinary medicine, utilizing the latest advancements in research and treatments.

We are looking for a new **Client Service Coordinator** at our gorgeous **Redwood City **hospital

**Who you are**:

- Exceptional customer service and communication abilities
- Genuine love for animals and a welcoming demeanor
- Strong organizational skills and the ability to multitask effectively
- Empathy, compassion, and the ability to provide reassurance to worried pet owners
- Quick problem-solving skills to handle unexpected situations
- Professionalism in appearance, attitude, and communication
- Basic computer skills and the willingness to learn veterinary software
- Adaptability to a fast-paced and dynamic environment
- Discretion and commitment to maintaining client and patient confidentiality

**Prior experience in veterinary or customer service roles is a plus, but we value a positive attitude and a willingness to learn.**

**Basic required qualifications**:

- High school diploma
- ** 1+ years of customer service experience** - veterinary hospital experience strongly preferred
- ** 1+ years of hospitality experience** (e.g., creating a friendly and receptive environment for clients)
- Competent computer skills including reliable and consistent ability to enter data into medical records
- Effective working knowledge of MS-Office Suite (Word, Excel, Outlook)
- Type 45+ wpm and use 10-key calculator

The compensation range for this role is between** $22.00 - $26.00 hourly **and comes with a** $3,000 sign-on bonus **for new full time employees

**Duties**:

- ** Client Interaction**: Welcome and assist clients and their pets, providing a positive and helpful experience.
- ** Appointment Management**:Schedule appointments, coordinate procedures, and manage the clinic's calendar.
- ** Record Keeping**: Maintain accurate client and patient records, ensuring confidentiality.
- ** Check-In/Out**: Process client paperwork, verify information, and handle payments during visits.
- ** Billing**:Calculate fees, process payments, and assist with invoicing as needed.
- ** Client Education**: Offer pet care information and answer general questions.
- ** Facility Maintenance**: Keep reception area organized and comfortable for clients and pets.
- ** Team Collaboration**: Communicate with veterinary staff to ensure smooth operations.
- ** Emergency Response**:Handle emergencies calmly, directing clients appropriately.
- ** Problem Solving**: Address client concerns and conflicts, escalating when necessary.

**Work Schedule**:

- Full-Time
- 4/10 Schedule Available
- Weekend and some holiday availability needed

**Benefits**:

- Full-time benefits include health, dental, vision, disability and life insurances, flex-spending accounts, 401(k), Employee Assistance Program, 3 weeks accrued paid time off.
- Ethos Veterinary Health offers a comprehensive benefits program including medical, dental, vision, a 401k with employer match, and paid time off (including sick time) for all eligible employees. The team can provide more information about compensation and benefits for your specific location during the process. For positions based in Colorado, Ethos provides eligible employees with paid sick and safe leave and public health emergency leave in accordance with the requirements of Colorado's Healthy Families and Workplaces Act._
- Ethos is an Equal Opportunity Employer. Ethos does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. All employment is decided based on qualifications, competence, merit, and business need._

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