Restoration Job File Coordinator

4 weeks ago

Naperville, United States SERVPRO of WheatonGlen EllynLisle - 9347 Full time

SERVPRO of Wheaton/Glen Ellyn/Lisle - 9347 is hiring a **Restoration Job File Coordinator**

**Benefits**
SERVPRO of Wheaton/Glen Ellyn/Lisle - 9347 offers:

- Competitive compensation
- Superior benefits
- Career progression
- Professional development

And more

The **Restoration Job File Coordinator** will work as a liaison for the customer to identify project requirements and specifications as well as administer and organize projects and support teammates. If you are self-motivated, organized and have outstanding customer service skills, you could thrive in this environment

This role is hybrid remote in Naperville, Illinois.

Position Summary / Purpose

Support multiple Project Managers and their teams in creating high levels of customer satisfaction by establishing collaborative relationships among the project teams and stakeholders, resolving issues with customers, and promoting the concept of integrated systems.

Assist in the coordination, scheduling, and facilitation of the timely and profitable delivery of all services required to rapidly return customer’s property to pre-loss condition.\

Provide support to construction team members to ensure projects are completed within the company standards set in each of the Four Tenants of a Job File: Cycle Time, Documentation, Customer Service and Financials.

Principle

**Responsibilities**:

- Provide an outstanding customer service experience through communication from the first Quality Assurance call through the final collection of the project.
- Support, facilitate, and coordinate the work of multiple Project Managers and their
- Identify and remove barriers for successful completion of overall
- Review internal & external project communication and
- Prepare and update project reports as they pertain to Accounts Receivable
- Prepare and/or track project documentation; contracts, invoices, submittals, estimates, change orders, supplements, etc.
- Assist Operation Analyst with securing necessary or missing documentation from customers and clients.
- Perform customer billing and collections, meeting company cycle times and
- Perform collection procedures for account receivable files per the AR Process
- Respond and document customer and client account inquiries and provide or seek resolution in a timely and professional manner.
- Meet weekly with the OM to discuss customer service and accounts receivable
- Meet monthly with OM and all PCs to discuss SOPs, efficiencies, inefficiencies, best practices, and other areas of discussion as warranted.
- Perform work in complete and consistent adherence to company standards and developed Office SOPs.

Additional

**Responsibilities**:

- Maintain company
- Answer phones and handle incoming calls, as
- Attend company
- Perform general office duties, such as drafting correspondence, filing, and creating reports as
- Assist with daily housekeeping of the

Decision Rights and Authority
- Prepare and send invoice documents based upon documentation
- Working Relationships and Scope
- Facilitate collaborative relationships among internal team and
- Reviews customer satisfaction with Marketing to assist in follow-up of COI’s.
- Coordinates with Project Manager and customer for timely collection of project

Performance Competencies
- Oral Communication - The individual speaks clearly and persuasively in positive or negative situations. Effective in one-on-one and small group Adaptable and able to think on their feet. Able to effectively communicate with customers in understandable terms.
- Written Communication - Writes clear, precise, well-organized letters and The individual edits work for spelling, uses appropriate vocabulary and has impeccable grammar. Is able to read and interpret written information.
- Team Building - Achieves cohesion and effective team spirit with peers, subordinates and subcontractors. Sustains a climate characterized by open, honest relationships where differences are constructively resolved rather than ignored, suppressed, or Shares credit for accomplishments.
- Planning & Organizing - Has the ability to see the overall job from start to Understanding the steps to be taken, resources and time required, can effectively create a timeline for the job. Coordinates plans with other managers.
- Customer Focus - Combines empathy for customer’s situation with time and budget constraints to effectively manage and exceed customer’s expectations.
- Technology - Regularly uses standard word processing and spreadsheet software tools to enhance efficiency and accuracy of work Effectively uses communication devices and technology to collect, review and forward field activity reporting.

Qualifications - Knowledge, Skills, and Abilities

Education and Experience
- Three (3) to five (5) years of experience working in the construction or restoration industry a plus
- Financial Reports and Budgeting Understanding of financial reports

Technical skills
- Proficient technical skills, experience, and certi

  • Restoration Customer Service Coordinator

    2 months ago

    Naperville, United States SERVPRO of WheatonGlen EllynLisle - 9347 Full time

    SERVPRO of Wheaton/Glen Ellyn/Lisle - 9347 Restoration Customer Service Coordinator (Intake and Dispatch) **_Do you love helping people through difficult situations? _**Then don’t miss your chance to join our franchise in the role of Intake and Dispatch Agent. As a new Restoration Customer Service Coordinator (Intake and Dispatch) at SERVPRO of...

  • Interim Children's Ministry Coordinator

    3 weeks ago

    Naperville, United States Restoration Community Church (Naperville, IL) Full time

    **Restoration Community Church** **Interim Children’s Ministry Coordinator (Part-time)** **CHURCH OVERVIEW**: Restoration Community Church first opened its doors in September 2010. We are a non - denominational church located in the heart of Naperville, IL. We currently have approximately 140 congregation members, primarily comprised of young families,...

  • Senior Project Director

    4 weeks ago

    Naperville, United States ATI Restoration Full time

    Job Description Job Summary The Project Director position is responsible for managing and coordinating projects of all sizes and complexities through all phases of design, permitting and construction. Project Directors also provide leadership for site Project Managers by managing, coordinating, and developing ATI staff. Project Directors assume...

  • Senior Project Director

    1 month ago

    Naperville, United States ATI Restoration Full time

    Job Description Job Summary The Project Director position is responsible for managing and coordinating projects of all sizes and complexities through all phases of design, permitting and construction. Project Directors also provide leadership for site Project Managers by managing, coordinating, and developing ATI staff. Project Directors assume...

  • Fire and Water Restoration Technician

    4 weeks ago

    Naperville, Illinois, United States SERVPRO of WheatonGlen EllynLisle - 9347 Full time

    SERVPRO of Wheaton/Glen Ellyn/Lisle Restoration TechnicianDo you love helping people through difficult situations? Then, don't miss your chance to join our franchise as a new Restoration technician. As a new Restoration technician at SERVPRO of Wheaton/Glen Ellyn/Lisle , you will be a part of a team of quality people who focus on excellent service, fairness,...

  • Fire and Water Restoration Technician

    1 month ago

    Naperville, Illinois, United States SERVPRO of WheatonGlen EllynLisle - 9347 Full time

    SERVPRO of Wheaton/Glen Ellyn/Lisle Restoration TechnicianDo you love helping people through difficult situations? Then, don't miss your chance to join our franchise as a new Restoration technician. As a new Restoration technician at SERVPRO of Wheaton/Glen Ellyn/Lisle , you will be a part of a team of quality people who focus on excellent service, fairness,...

  • Children's Ministry Director

    3 weeks ago

    Naperville, United States Restoration Community Church (Naperville, IL) Full time

    **CHURCH OVERVIEW**: Restoration Community Church first opened its doors in September 2010. We are a non - denominational church located in the heart of Naperville, IL. We currently have approximately 140 congregation members, primarily comprised of young families, and we are continuing to grow. The vision of our church is to be a “Gospel Community on...

  • Lead Pastor

    3 weeks ago

    Naperville, United States Restoration Community Church (Naperville, IL) Full time

    **DESCRIPTION OF ROLE**:To provide pastoral visionary leadership to RCC through preaching, teaching and shepherding **CHURCH OVERVIEW**:Restoration Community Church (RCC) first opened its doors in September 2010. We are a non-denominational church located in the heart of Naperville, IL. At present, we have approximately 170 people in our congregation,...

  • Fire and Water Restoration Technician

    1 month ago

    Naperville, United States SERVPRO Full time

    SERVPRO of Wheaton/Glen Ellyn/Lisle - 9347 is hiring a Restoration Technician ! Benefits SERVPRO of Wheaton/Glen Ellyn/Lisle - 9347 offers: Competitive compensation Superior benefits Career progression Professional development And more!In this position, you will be making a difference each and every day. We are committed to making every type of property...

  • Fire and Water Restoration Technician

    4 weeks ago

    Naperville, United States SERVPRO Full time

    SERVPRO of Wheaton/Glen Ellyn/Lisle - 9347 is hiring a Restoration Technician ! Benefits SERVPRO of Wheaton/Glen Ellyn/Lisle - 9347 offers: Competitive compensation Superior benefits Career progression Professional development And more!In this position, you will be making a difference each and every day. We are committed to making every type of property...

  • Sales Manager

    2 weeks ago

    Naperville, United States Meridian Restoration Inc Full time

    **Meridian Restoration is recruiting a Sales Manager to lead a team of sales reps helping clients navigate the restoration process after weather-related damages have occurred to their property.** The company is locally owned and operated with a primary focus on roofing, siding, and window replacement. We are based out of Rolling Meadows, IL and service the...

  • Billing Coordinator

    2 weeks ago

    Naperville, United States Creative Financial Staffing Full time

    Billing Coordinator ABOUT THE COMPANY Our client is a leading organization and they are looking to add a Billing Coordinator to the Accounting Team. RESPONSIBILITES: The Billing Coordinator will generate invoices Assist in processing weekly & monthly billing statements Account\Billing payment reconciliations Research open items within...

  • HR Coordinator

    3 weeks ago

    Naperville, United States Hotel Resource Full time

    **Management** **HR Coordinator - Hotel Indigo Naperville Riverwalk** HR Coordinator - Hotel Indigo Naperville Riverwalk IHG Naperville IL **HR Coordinator - Hotel Indigo Naperville Riverwalk** **Company:** IHG **Location:** 60540 US **Category:** Management **Degrees Required:** Not Specified **Employment Type:** Contractor **Manages Others:** No ...

  • Exterior Restoration Sales Representative

    5 days ago

    Naperville, United States Storm Guard of Naperville Full time

    **Benefits/Perks** - High-Income Potential: Average reps earn $50K+ while our top reps earn more than $100K annually - Industry Leading Training - Receive comprehensive training & mentoring to ensure that you are providing the best service to your customers and maximizing your own personal growth - Flexible Work Schedule - Control your own schedule to help...

  • Case Coordinator

    2 months ago

    Naperville, United States Our Children's Homestead Full time

    **The Case Coordinator is committed to helping our youth build a strong, stable foundation of support and develop opportunities that enable them to discover and sustain a positive future. The Case Coordinator will coordinate and facilitate visitation for assigned youth and assist the Permanency Specialist by performing other tasks to expedite or accomplish...

  • Case Coordinator

    2 days ago

    Naperville, United States Our Children's Homestead Full time

    **The Case Coordinator is committed to helping our youth build a strong, stable foundation of support and develop opportunities that enable them to discover and sustain a positive future. The Case Coordinator will coordinate and facilitate visitation for assigned youth and assist the Permanency Specialist by performing other tasks to expedite or accomplish...

  • Patient Services Coordinator

    4 weeks ago

    Naperville, United States CPO SERVICES, INC Full time

    Job DescriptionJob DescriptionDescription:Join Our Team at Comprehensive Prosthetics & Orthotics (CPO)!Are you passionate about making a difference in people's lives? At CPO, we're not just a leading provider of orthotic and prosthetic services – we're dedicated to restoring mobility and enhancing the quality of life for our patients across the...

  • Interior Design Selections Coordinator

    3 weeks ago

    Naperville, United States DJK Custom Homes Full time

    Interior Designer Selections CoordinatorGeneral Job SummaryInterior Design Responsibilities:·      Work closely with clients to understand their style preferences, functional needs, and overall vision for their home interior and exterior.·      Develop design concepts and present mood boards, color schemes, and material selections to clients...

  • Interior Design Selections Coordinator

    3 weeks ago

    Naperville, United States Djk Custom Homes Full time

    Interior Designer Selections CoordinatorGeneral Job SummaryInterior Design Responsibilities: Work closely with clients to understand their style preferences, functional needs, and overall vision for their home interior and exterior. Develop design concepts and present mood boards, color schemes, and material selections to clients for approval....

  • Interior Design Selections Coordinator

    1 month ago

    Naperville, United States DJK Custom Homes Full time

    Interior Designer Selections CoordinatorGeneral Job SummaryInterior Design Responsibilities:·      Work closely with clients to understand their style preferences, functional needs, and overall vision for their home interior and exterior.·      Develop design concepts and present mood boards, color schemes, and material selections to clients...