Operations Manager

3 weeks ago

Houston, United States Raytheon Technologies Corporate Headquarters Full time

**Date Posted**:
2024-04-22
**Country**:
United States of America
**Location**:
UTTX1: Corp Remote Office TX Remote Location, Houston, TX, 77064 USA
**Position Role Type**:
Remote
RTX Corporation is an Aerospace and Defense company that provides advanced systems and services for commercial, military and government customers worldwide. It comprises three industry-leading businesses - Collins Aerospace Systems, Pratt & Whitney, and Raytheon. Its 185,000 employees enable the company to operate at the edge of known science as they imagine and deliver solutions that push the boundaries in quantum physics, electric propulsion, directed energy, hypersonics, avionics and cybersecurity. The company, formed in 2020 through the combination of Raytheon Company and the United Technologies Corporation aerospace businesses, is headquartered in Arlington, VA.

To realize our full potential, RTX is committed to creating a company where all employees are respected, valued and supported in the pursuit of their goals. We know companies that embrace diversity in all its forms not only deliver stronger business results, but also become a force for good, fueling stronger business performance and greater opportunity for employees, partners, investors and communities to succeed.

The following position is to join our RTX Corporate, Enterprise Services, Research Center or BBN team:
CORE is the RTX operating system built upon the legacy of Lean and 6Sigma practices and is fundamental to how the company executes all business objectives. The CORE operating system unifies business units and functions across the company with a common language and methodology.

The Customer Care & Operational Excellence CORE Lead role will lead the configuration and implementation of RTX CORE across Customer Care & Operational Excellence. This role also focuses on the use of CORE tools to enable Customer Care & Operational Excellence to prioritize improvement opportunities, assign resources, and solve the highest impact business problems so we deliver results.

**Responsibilities include**:

- Lead the implementation of the CORE operating system through Customer Care & Operational Excellence, and drive corresponding cadences.
- Focus on strategic priorities aligned with the CORE Goal Alignment process
- Facilitate workshops, execution & progress reviews, retrospectives, and other forums to assist with the Customer Care & Operational Excellence domain and subdomain CORE configuration, implementation, and deployment
- Assist with tracking improvement targets, hosting strategic initiative reviews, quarterly business reviews, and staff meetings
- Provide guidance and clarity to subdomain leadership to drive process maturity and operational performance
- Actively collaborate across subdomains to accelerate CORE adoption and deliver results
- Build a CORE talent pipeline to meet CORE training and certification requirements
- Collaborate on Customer Care & Operational Excellence Transformation initiatives, developing roadmaps, potential implementation lead for specified projects
- Become CORE Expert certified, if not already

**Minimum Qualifications**:

- Bachelor’s degree (Finance, Technology, Engineering, Math) or Business-related field or equivalent experience
- Minimum 12 years relevant experience
- Ability to influence senior level stakeholders and work across the organization with proven communication skills
- Successfully obtained CORE Expert certification, or equivalent Six Sigma Black Belt certification
- U.S. citizenship is required, as only U.S. citizens are authorized to access the financial management system due to government contractual requirements.

**Desired Qualifications**:

- Prior experience as a CORE embedded lead (or legacy organization equivalent) is a plus
- Requires broad management and leadership knowledge to lead project teams.

What We Offer: Whether you’re just starting out on your career journey or are an experienced professional, we offer a robust total rewards package with compensation; healthcare, wellness, retirement and work/life benefits; career development and recognition programs. Some of the benefits we offer include parental (including paternal) leave, flexible work schedules, achievement awards, educational assistance and child/adult backup care.

Relocation assistance is not available.

reempowerprogram

This role is also eligible for the Re-Empower Program. The Re-Empower Program helps support talented and committed professionals as they rebuild their capabilities, enhance leadership skills, and continue their professional journey. Over the course of the 14-week program, experienced professionals will gain paid, on-the-job experience, have an opportunity to participate in sessions with leadership, develop personalized plans for success and receive coaching to guide their return-to-work experience. Upon completion of the program, based on performance and contributions participants will be eligible for a career at

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