Help Desk Technician
1 month ago
**Responsibilities**:
- Diagnose and resolve technical hardware and software issues on-site.
- Install, configure, and maintain computer systems and peripherals.
- Document all reported incidents and service requests, including relevant details and resolution steps.
- Collaborate with other team members to escalate complex issues and ensure timely resolution.
- Conduct regular maintenance tasks, such as updates, patches, and system optimizations.
- Assist with the setup and configuration of new hardware and software as needed.
- Maintain inventory of equipment, parts, and supplies.
**Requirements**:
- Proven experience as a Help Desk Technician or similar role.
- Proficiency in troubleshooting hardware, software, and network issues.
- Solid understanding of computer systems, networks, and peripherals.
- Excellent communication skills, both verbal and written.
- Strong customer service orientation with the ability to provide user support in a professional manner.
- Ability to work independently and collaboratively in a fast-paced environment.
- Certification in relevant IT areas (e.g., CompTIA A+, Microsoft Certified Professional) is a plus.
- Flexibility to work occasional evenings or weekends as needed.
Set Solutions, a Trace3 company, is supporting a client. This role is not with Trace3.
**Job Type**: Contract
Pay: $24.00 - $30.00 per hour
**Benefits**:
- Health insurance
Schedule:
- 8 hour shift
- Monday to Friday
**Experience**:
- Help Desk: 3 years (preferred)
Ability to Commute:
- Rockford, MI (required)
Ability to Relocate:
- Rockford, MI: Relocate before starting work (required)
Work Location: In person
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