Help Desk Technician

1 month ago


Rockford, United States SET Solutions Full time

**Responsibilities**:

- Diagnose and resolve technical hardware and software issues on-site.
- Install, configure, and maintain computer systems and peripherals.
- Document all reported incidents and service requests, including relevant details and resolution steps.
- Collaborate with other team members to escalate complex issues and ensure timely resolution.
- Conduct regular maintenance tasks, such as updates, patches, and system optimizations.
- Assist with the setup and configuration of new hardware and software as needed.
- Maintain inventory of equipment, parts, and supplies.

**Requirements**:

- Proven experience as a Help Desk Technician or similar role.
- Proficiency in troubleshooting hardware, software, and network issues.
- Solid understanding of computer systems, networks, and peripherals.
- Excellent communication skills, both verbal and written.
- Strong customer service orientation with the ability to provide user support in a professional manner.
- Ability to work independently and collaboratively in a fast-paced environment.
- Certification in relevant IT areas (e.g., CompTIA A+, Microsoft Certified Professional) is a plus.
- Flexibility to work occasional evenings or weekends as needed.

Set Solutions, a Trace3 company, is supporting a client. This role is not with Trace3.

**Job Type**: Contract

Pay: $24.00 - $30.00 per hour

**Benefits**:

- Health insurance

Schedule:

- 8 hour shift
- Monday to Friday

**Experience**:

- Help Desk: 3 years (preferred)

Ability to Commute:

- Rockford, MI (required)

Ability to Relocate:

- Rockford, MI: Relocate before starting work (required)

Work Location: In person


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