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Help Desk

4 months ago

Rockford, United States Accelerate Talent Solution Full time

**Type of Hire**: Contract 4 months will be converted to permanent

**Location**: Rockford, IL (Onsite)

**Must Haves**: A+ Certification, Can not have any felonies in their past, Entry level position

The IT Service Tech I role is to support and maintain in-house computer systems, desktops, and peripherals. This includes installing, diagnosing, repairing, maintaining, and upgrading all hardware and equipment while ensuring optimal workstation performance. The person will also troubleshoot problem areas in a timely and accurate fashion and provide end-user training and assistance where required.

**ESSENTIAL FUNCTIONS**:

- Responsible for level 1 help desk support.
- This may include, but not be limited to, systems such as Infogenesis Point of Sale, ACSC (CMS/SMS), Microsoft Networks, AS/400, telecommunications, and related software and hardware, personal computers, and printers, which play a key role in the operating environment.
- Available to work in a 24-hour, 7 day a week environment.
- Interface with company team members regarding computer program requests or problems.
- Ensure the computer/equipment areas are maintained in a clean and orderly fashion.
- Set up computers/equipment in various areas.
- Perform cable management in a clean and orderly fashion.
- Setup temporary training areas as needed.
- Stay abreast of the state of the art in computer technology and systems.
- Promote positive end user relations, and high employee morale, and performs tasks or other duties at the direction of department Management as assigned.
- All other duties as assigned.

**NON-ESSENTIAL JOB FUNCTIONS**
- Attend seminars when needed.

**EDUCATION AND /OR EXPERIENCE REQUIREMENTS**:
(Related education and experience may be interchangeable on a year-for-year basis)

Minimum of one years’ work experience in a technical analytical position, responsible for managing server environments.

**ADDITIONAL REQUIREMENTS: (Licenses, Certifications, Testing, etc.)**:

- Must obtain and maintain all licenses/certifications per Federal, State, and Illinois Gaming Commission.
- Must successfully pass background check.
- Must successfully pass drug screening.
- Must be twenty-one (21) years of age.
- Must be able to work holidays and weekends, as well as flexible shifts with the understanding days off will fluctuate.
- Proof of authorization/eligibility to work in the United States.
- Ability to sustain a high level of confidentiality and professionalism.
- Must be able to address stressful situations with guests with dignity and the utmost tact and politeness.
- Prior experience opening new properties/outlets strongly preferred.

**KNOWLEDGE OF**:

- Excellent technical knowledge of network and PC hardware, including Microsoft Windows Server, AS400 Client Access; Microsoft Office, Windows Desktop Operating Systems, MS Outlook & PC hardware configuration skills.
- Working technical knowledge of current network protocols, operating systems, and standards.
- Minimum of one (1) year of Information Systems experience or college level course work.
- A+ Certification is highly desirable.

**ABILITY TO**:

- Strong understanding of the organization’s goals and objectives.
- Ability to present ideas in business-friendly and user-friendly language.
- Highly self-motivated and directed, with keen attention to detail.
- Proven analytical and problem-solving abilities.
- Ability to effectively prioritize tasks in a high-pressure environment.
- Strong customer service orientation.
- Experience working in a team-oriented, collaborative environment.
- Communicate clearly and concisely, both orally and in writing.
- Establish and maintain effective working relationships with those contacted during work.
- Be flexible to work varying shifts and time schedules as needed.

**Job Type**: Contract

Pay: $18.45 - $24.00 per hour

Expected hours: 8 per week

**Benefits**:

- 401(k)
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance

Experience level:

- Under 1 year

Schedule:

- 8 hour shift

People with a criminal record are encouraged to apply

License/Certification:

- CompTIA A+ (required)

Ability to Commute:

- Rockford, IL 61107 (preferred)

Work Location: In person