Customer Service Agent

2 weeks ago


Phoenix, United States American Logistics, LLC Full time

**American Logistics Values**

Be Genuine. Put People First. Foster Transparency. Stay Relevant. Maintain Tenacity. Teamwork.

About the Job

As a Customer Service Associate, you will be at the forefront of the customer experience by arranging non-emergency medical transportation. Each interaction matters to us, and you have the opportunity to make a positive impact. Some of the duties include, but are not limited to:

- Receive inbound calls and make outbound service calls, assess the customer’s transportation needs, and assist appropriately
- Deliver a simple customer experience with every interaction
- Trouble-shoot and problem solve situations that may be outside standard procedures
- Become a knowledge expert

Shifts: We are currently hiring for all shifts. Full-time and Part-time available. Preference will be given to those who are available for early mornings, evenings and weekends.

**Requirements**:
American Logistics is proud to employ a diverse workforce. The experience and skills needed are:

- Ability to demonstrate strong communication and interpersonal skills
- Basic software and web knowledge, and the ability to pick up new technology quickly
- Work well with others, and be willing to help team members
- Ability to problem solve
- High attention to detail
- Reliability - As you work remotely, you will need to be available to supervisors and be trusted to adhere to your assigned schedule

**What’s in it for You**
- Work-life balance - We offer set schedules that are flexible
- Potential for advancement within the organization
- Benefit Package that includes:

- Medical insurance
- Dental insurance
- Vision insurance
- Company paid life insurance
- Company paid disability insurance
- Paid Holidays
- Paid Time Off
- 401k Retirement Savings Plan (with Employer Match after 1 year of employment)
- $15.00 per hour (Spanish-speakers eligible for $16.00 per hour starting wage)

American Logistics offers a unique work culture that allows people to make a difference and thrive. We value our employees’ feedback and ideas, and view them as critical to our success.

Additional Compensation:

- Bonuses

**Benefits**:

- Health insurance
- Dental insurance
- Vision insurance
- Retirement plan
- Signing bonus
- Paid time off
- Work from home
- Flexible schedule

**Job Types**: Full-time, Part-time

Pay: $15.00 - $16.00 per hour

Expected hours: 25 - 40 per week

**Benefits**:

- 401(k)
- 401(k) matching
- Dental insurance
- Flexible schedule
- Health insurance
- Paid time off
- Vision insurance
- Work from home

Experience level:

- 1 year

Shift:

- Day shift
- Night shift

Weekly day range:

- Monday to Friday
- Weekends as needed

Work setting:

- Remote

Application Question(s):

- Do you have reliable internet with speeds of at least 30 Mbps download, 10Mbps upload, and no more than 40-75ms latency/ping?
- Do you have a computer with Windows 10 or MAC OS Sierra 10.12 or better?
- Do you have a headset and web cam?
- Do you have a quiet place to work in your home?
- Does your computer have an Intel i5 processor or equivalent?
- Does your computer have at least 8GB of RAM?

**Education**:

- High school or equivalent (required)

**Experience**:

- Call Center: 1 year (preferred)
- customer service: 1 year (preferred)

**Language**:

- Spanish (required)

**Location**:

- Phoenix, AZ (required)

Work Location: Remote



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