Insurance Service Agent

3 weeks ago

Phoenix, United States CSAA Insurance Group Full time

CSAA Insurance Group (CSAA IG), a AAA insurer, is one of the top personal lines property and casualty insurance groups in the U.S. Our employees proudly live our core beliefs and fulfill our enduring purpose to help members prevent, prepare for and recover from life's uncertainties, and we're proud of the culture we create together. As we commit to progress over perfection, we recognize that every day is an opportunity to be innovative and adaptable. At CSAA IG, we hire good people for a brighter tomorrow. We are actively hiring for an Insurance Service Agent Join us and support CSAA IG in achieving our goals.

**We are hiring in the following locations**
- Arizona
- Idaho
- Colorado
- Oklahoma
- Nevada
- New Jersey
- Pennsylvania
- Delaware

**Your Work**:

- As an upbeat self-starter collaborating with other agents, you will have an outstanding opportunity to build positive relationships while helping us achieve our goal by providing timely resolution through dedicated service every single day
- Provide dedicated support to our policyholders which includes, expounding on coverages, providing detailed policy reviews, providing insurance quotes for an existing insurance policy and processing underwriting transaction within standard authority levels.
- Work directly with policyholders via phone, web and chat to ensure that each experience with us is simple, positive and personal.

**Training**:

- Our next start date is scheduled for 07/15/2024.
- Training includes instructor-led virtual classroom and on-the-job training.

**Work schedule**:

- Our operational hours are 24 hours a day, 7 days a week. There is a need for flexibility to be scheduled a shift with an 8:00pm ending time (local time), however, you should be available to work 40 hours a week within operational hours. At the end of your training, you will be defaulted to 11:30am-8:00pm your local time, M-Sunday. You will have one weekend day off and one weekday off. Days off are typically not consecutive, we do not guarantee consecutive days off and most shifts include at least 1 weekend day. Schedules assigned can fluctuate with our business needs.

**Compensation**:

- Shift differential and bilingual differential are applied for those who qualify.

**Required Experience, education & skills**:

- High School Diploma/GED or 2 years customer service experience in a virtual environment leveraging internet, phone and chat features in the insurance industry.
- Ability to obtain Property and Casualty or Personal Lines License within 6 months of hire. We will provide you with the study materials and cover the cost of the licensing exam.

**What would make us excited about you?**
- Bachelor Degree and Property & Casualty industry experience preferred.
- 1 year or more of outstanding customer service experience.
- 1 year or more in a Chat support role communicating with customers via Chat preferred.
- Strong communication, empathy, adaptability, and interpersonal skills.
- Shows respect for differences through excellent communication skills with people from an array of backgrounds.
- High attention to detail to ensure accuracy of all information recorded.
- Actively shapes our company culture (e.g., participating in employee resource groups, volunteering, etc.)
- Lives into cultural norms (e.g., willing to have cameras when it matters: helping onboard new team members, building relationships, etc.)
- Fulfills business needs, which may include investing extra time, helping other teams, etc.

**CSAA IG Careers**

At CSAA IG, we’re proudly devoted to protecting our customers, our employees, our communities, and the world at large. We are on a climate journey to continue to do better for our people, our business, and our planet. Taking bold action and leading by example. We are citizens for a changing world, and we continually change to meet it.

**Join us if you**
- BELIEVE in a mission focused on building a community of service, rooted in inclusion and belonging.
- COMMIT to being there for our customers and employees.
- CREATE a sense of purpose that serves the greater good through innovation.

As part of our values, we are committed to supporting inclusion and diversity at CSAA IG. We actively celebrate colleagues’ different abilities, sexual orientation, ethnicity, and gender. Everyone is welcome and supported in their development at all stages in their journey with us.

We are always recruiting, retaining, and promoting a diverse mix of colleagues who are representative of the U.S. workforce. The diversity of our team fosters a broad range of ideas and enables us to design and deliver a wide array of products to meet customers’ evolving needs.

CSAA Insurance Group is an equal opportunity employer.

The national average salary range for this position is $21.63/hour. However, we have a location-based compensation structure. Our salary ranges vary and are calculated based on county of residence. The full hourly rate range for this position across

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