Guest Assistant

3 weeks ago

New York, United States The McKittrick Hotel Full time

Emursive Productions, the producing company behind the McKittrick Hotel, home of Sleep No More, Gallow Green, Manderley Bar, and The Club Car is seeking Guest Assistants to work on a new production. The Guest Assistant (GA) is responsible for assisting guests and fielding questions while they are immersed in the show, helping to facilitate communication between performers and stage management, and looking out for the well-being of both guests and in-show staff members. The GA must be a team player, detail oriented, be able to think quickly, have strong interpersonal skills, and remain calm in stressful situations. The GA must work with stage management, front of house, and production departments to ensure a smooth and safe performance while remaining in compliance with local, state, and federal regulations.

**RESPONSIBILITIES**:

- Follow performance tracks as assigned.
- Provide an inclusive, high quality experience for guests from a diversity of backgrounds.
- Answer guest questions in a polite, concise manner.
- Be aware of and enforce appropriate guest code of conduct.
- Must be aware of, and follow, the proper procedures for assisting guests with disabilities
- Attend pre-show meetings and other training as required by management.
- Communicate with the front of house and guest relations staff as relates to audience needs.
- Communicate with the SM team in regards to production and performance related matters.
- Be able to respond to guest and staff injuries and first aid needs.
- Observe the performance and report any misconduct or concerns.
- Pass on messages from performers to stage management.
- Guard back of house and performance spaces.
- In the event of an evacuation, help evacuate the building according to established protocols.

**QUALIFICATIONS**:

- Minimum high school diploma or equivalent.
- Experience in guest relations, front of house, or customer service.
- Possess excellent communication and guest service skills.
- Must be able to move quickly and inconspicuously through the space for 3+ hours.
- Ability to stand for varying periods of time.
- Upon hiring you will be required to complete certification in fireguard training, first aid training, and CPR certification.
- Theatrical experience is a plus.

**ENVIRONMENTAL FACTORS**:

- *Can complete responsibilities and duties under the following conditions*_
- Strobing lights
- Continuous, large quantities of haze
- Minimal to no lighting
- Required masks worn by all employees during performance
- Traveling over 6 stories of building via stairwells

**RATE**:

- $22/hr, Part Time Position expected 28 hrs/wk

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