Member Account Specialist

2 weeks ago

Concord, United States New Hampshire Retirement System Full time

**The Member Account Specialist Position is assessed in band G. The band G wage range is $20.90/hour-$31.33/hour. NHRS is currently hiring at $23.00-$25/hour**

**SCOPE OF WORK**

Through the use of computer technology, assembles, verifies and prepares membership service and financial credit data to produce benefit estimates and actual annuity payment calculations.

**ACCOUNTABILITIES**:

- Performs comprehensive contribution and service credit reviews of manual and automated client records; performs and documents any required adjustments to those accounts for subsequent statement and benefit calculation purposes.
- Examines member records for accuracy of service credit, salary information and other pertinent membership and retirement eligibility data under the NHRS statute.
- Calculates and approves disbursements and billings to member and employer accounts for contribution refunds and remittance adjustments.
- Reviews and approves member refunds and previously withdrawn service credit purchases processed by the Prior Service Credit Consultant/Refund Clerk.
- Posts interest to member records to prepare them for receiving a refund or a finalized retirement benefit.
- Posts service credit purchases to member records.
- Conducts fact finding with members and employers on issues of eligibility to obtain information needed to make correct decisions.
- Communicates orally and in writing the requirements and procedures of the retirement process to members and the employers to increase awareness and provide guidance.
- Researches various technical and archival data to resolve problems and issues of historical consequences regarding benefit payments.
- Compiles data for various research projects and prepares reports for use by benefits specialists and management.
- Assist a superior in planning and coordinating program activities and in training subordinates.
- Recommends procedural changes or alternate work methods to improve the flow of work.
- Other appropriate and related duties as assigned by supervisor.

**MINIMUM QUALIFICATIONS**:
**Education**: This position requires a Bachelor’s degree with major study in public administration, business administration, accounting or other related field.

**License/Certification**: Valid driver’s license preferred.

**SPECIAL REQUIREMENTS**:

- This** **position may require some in-state travel and the ability to work a flexible schedule, including periodic evening hours.

**RECOMMENDED KNOWLEDGE, SKILLS, AND TRAITS**:

- Knowledge of general office equipment including computer, fax, telephone, printer, shredder, copier.
- Ability to communicate effectively and diplomatically with internal and external diverse constituents.
- Demonstrated ability to practice appropriate judgment, discretion, and diplomacy;
- Demonstrated ability to work independently, with mínimal supervision, as well as effectively as part of a team.

**Physical Requirements**:

- This position requires sitting (80%), standing (5%), and walking (15%). Additional physical requirements are as follows:

- Requires lifting materials of approximately 20-25 lbs.
- Often requires computer responsibility which involves extensive use of keyboard, mouse and monitor.

**Work Environment/Conditions**:

- Dayshift hours primarily, although overtime may be required to meet project deadlines.
- Physically able to participate in training sessions, presentations, and meetings.
- Work related assignments on weekends are possible.

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